Sephora Operations Leader

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Location
MayaguezPuerto RicoUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$22–29/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 9, 2026

About Sephora

Sephora is a global beauty retail leader known for its curated assortment of cosmetics, skincare and fragrance brands and innovative in-store experiences. Operating as part of the LVMH family of maisons, Sephora emphasizes client-centric retail, product discovery and continuous colleague development across its worldwide store network.

Sephora Mayaguez (PR) seeks an Operations Leader. Full-time, hourly $22–$29/hr to lead store operations, inventory and the operations team.

Role & Responsibilities

  • Lead day-to-day store operations including inventory management, replenishment and order fulfillment to ensure product availability and operational efficiency.
  • Drive brand presentation through visual merchandising, promotional setups and store maintenance to uphold Sephora standards and maximize sales.
  • Coach, train and develop the operations team on operational processes, selling behaviours, performance metrics and company initiatives.
  • Support and collaborate with sales teams to deliver exceptional client service and contribute to achievement of store performance goals.
  • Ensure compliance with company policies, safety procedures and operational standards to create a safe and welcoming shopping environment.

Qualifications

  • Minimum 2 years of leadership or supervisory experience in retail operations or hospitality; 3 years preferred.
  • Demonstrated ability to lead, coach and develop front-line teams to meet operational and sales objectives.
  • Strong organizational skills with attention to detail and proven problem-solving ability in a fast-paced retail environment.
  • Effective verbal communication and interpersonal skills with ability to motivate and build a collaborative culture.
  • Physically able to lift and carry up to 50 pounds as required by store operations.

Skills

Inventory management Replenishment and order fulfillment Visual merchandising Team coaching and development Operational standards compliance Performance metrics analysis Customer service excellence Time management and prioritization Problem-solving

Experience

At least 2 years of supervisory or leadership experience in retail operations or hospitality, with hands-on responsibility for inventory, merchandising and team development; 3 years preferred.

Education

High school diploma or equivalent required; associate degree or coursework in business, retail management or related field preferred.

Workplace

The successful candidate will be located in Mayaguez, Puerto Rico, USA, with easy access to San Juan.

Compensation

The base compensation for this position ranges from USD 22 to USD 29 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora fosters a fast-paced, client-focused retail culture that prizes product knowledge, creativity and inclusivity. Colleagues are encouraged to learn continuously, collaborate across functions and contribute to a diverse workplace where individual expression is respected.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Retail Operations Lead», «Inventory & Replenishment Supervisor», «Visual Merchandising & Operations Lead», «Operations Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.