Sephora Operations Leader

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead and oversee inventory management, replenishment, order fulfillment, and operational standards to ensure store efficiency
• Direct visual merchandising initiatives, promotional events, and store maintenance to uphold Sephora's brand positioning and drive sales performance
• Partner with sales and client-facing teams to deliver exceptional client experiences and contribute to achieving store financial goals
• Coach, train, and develop team members to build fulfilling career paths while teaching operational processes, selling behaviors, and performance metrics
• Foster an inclusive, collaborative, and empowered workplace culture that promotes teamwork and accountability
• Uphold company policies and procedures to maintain a safe, compliant, and enjoyable shopping environment
• Manage flexible scheduling and ensure reliable coverage during peak retail operations, including nights, weekends, and holidays

Qualifications

• Minimum 2 years of leadership experience in a similar operational role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop diverse teams to achieve business goals
• Strong attention to detail with excellent problem-solving and organizational capabilities
• Effective time management and ability to prioritize in a fast-paced, dynamic retail environment
• Excellent verbal and written communication and interpersonal skills
• Demonstrated ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success
• Physical capability to lift and carry up to 50 pounds regularly as job duties require

Skills

Experience

Minimum 3 years of operational or retail management experience, with at least 2 years in a direct leadership role overseeing team performance and operational standards.

Education

High school diploma or equivalent; retail management certification or associate degree in business administration preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 28 to USD 32.20 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits available based on eligibility; inclusion and belonging initiatives within a celebration of diversity and individuality.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.