Sephora Operations Leader

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead inventory management, replenishment, and order fulfillment to ensure operational standards are consistently met
• Oversee visual merchandising, promotional events, and store maintenance to uphold Sephora's brand identity and drive sales performance
• Coach and train team members on operational processes, selling behaviors, performance metrics, and company initiatives to build career development pathways
• Partner with store leadership and team to deliver exceptional client service and contribute to achievement of store goals
• Foster an inclusive, collaborative workplace culture that promotes openness and empowerment across all team members
• Ensure compliance with company policies and maintain a safe, enjoyable shopping environment for clients and staff
• Manage flexible scheduling and ensure team availability during peak retail operations, including evenings, weekends, and holidays

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality, or equivalent demonstrable background
• Proven track record leading, coaching, and developing teams to achieve business goals
• Strong attention to detail with excellent problem-solving and organizational capabilities
• Effective time management and ability to prioritize tasks in a dynamic, fast-paced environment
• Excellent written and verbal communication and interpersonal skills
• Ability to motivate teams and foster a collaborative, goal-driven culture of accountability and success
• Physical capability to lift and carry up to 50 pounds regularly

Skills

Experience

Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality. The source also references 3 years of required experience, suggesting preference for candidates with 3 or more years of progressive retail operations leadership.

Education

High school diploma or equivalent required. Post-secondary education in business, retail management, or hospitality preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 30 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits based on eligibility; inclusion and belonging initiatives as part of Sephora's corporate culture and community values.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.