Sephora Operations Leader

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead and oversee inventory management, replenishment, order fulfillment, and ensure operational standards are consistently met
• Direct visual merchandising, promotional events, and store maintenance to uphold Sephora's brand presentation and drive sales
• Partner with the team to deliver exceptional client experience and contribute to achieving store performance goals
• Guide, train, and develop team members to build fulfilling career paths while reinforcing operational processes, selling behaviors, and performance metrics
• Foster inclusivity, teamwork, and a culture of openness where all team members feel empowered and valued
• Uphold Sephora policies and standards to maintain a safe and enjoyable shopping experience
• Manage flexible scheduling while ensuring required weekly shifts are met and availability during peak retail operations

Qualifications

• Minimum 2 years of documented leadership experience in a similar retail operations or hospitality role
• Proven ability to lead, coach, and develop teams to achieve performance goals
• Strong attention to detail with excellent problem-solving and organizational capabilities
• Effective time management and ability to prioritize in a dynamic, fast-paced retail environment
• Excellent communication and interpersonal skills
• Demonstrated skill in motivating teams and fostering a collaborative, goal-driven culture of accountability
• Physically capable of lifting and carrying up to 50 pounds as required

Skills

Experience

Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality. The candidate must demonstrate proven ability to lead, coach, and develop teams to achieve goals in a dynamic retail environment.

Education

Not specified; high school diploma or equivalent is typically expected for retail operations leadership roles.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 27.50 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits based on eligibility; inclusion and belonging initiatives; career development opportunities.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.