Sephora Operations Leader

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Location
USA
└North Carolina
└Durham
Employment
Full-Time
Seniority
Supervisor
Compensation
$24–31/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 3, 2026

About Sephora

Sephora is a global beauty retailer known for a curated assortment of cosmetics, fragrance and skincare, a strong focus on customer experience and digital innovation. The brand operates within the LVMH group and is recognized for its retail training programs, inclusive merchandising and fast-paced, client-centric store environments.

Sephora in Durham, NC is hiring an Operations Leader (full-time) at Southpoint — $24–$31/hr; lead store operations, inventory and merchandising.

Role & Responsibilities

  • Oversee day-to-day store operations including inventory management, replenishment, order fulfillment and loss-prevention to ensure operational excellence.
  • Lead visual merchandising, promotional set-ups and store maintenance to uphold brand presentation and drive sales.
  • Coach, develop and schedule the operations team; set performance expectations and foster a collaborative, accountability-driven culture.
  • Support the client experience by enabling the selling team through operational readiness and by contributing to store sales targets.
  • Ensure compliance with company policies, safety standards and local regulations to maintain a secure and welcoming shopping environment.

Qualifications

  • Minimum 2 years of leadership experience in retail operations or hospitality, with demonstrated ability to coach and develop frontline teams.
  • Proven organizational aptitude with strong attention to detail and effective problem-solving skills.
  • Excellent interpersonal and communication skills, with the ability to motivate a diverse team and manage competing priorities.
  • Physically able to lift and carry up to 50 pounds as required for stock handling and merchandising tasks.

Skills

Inventory management Replenishment and order fulfillment Visual merchandising and promotional execution Team leadership and coaching Scheduling and workforce reliability Client-focused service delivery Operational compliance and safety Time management and prioritization

Experience

Minimum 2 years of supervisory or leadership experience in retail operations or hospitality; proven track record managing teams, inventory processes and merchandising in a high-volume retail environment.

Education

High school diploma or equivalent required; associate degree, bachelor's degree or retail management certification preferred.

Workplace

The successful candidate will be located in Durham, North Carolina, USA, with easy access to Raleigh.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an inclusive, client-centric culture that values diversity, training and personal development. The environment is fast-paced and collaborative, with a strong emphasis on brand presentation and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Leader», «Retail Operations Supervisor», «Inventory & Operations Lead», «Store Fulfillment Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.