Sephora Operations Leader

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Location
DedhamMassachusettsUSA
Employment
Full-Time
Seniority
Manager
Compensation
$26–30/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 30, 2026

About Sephora

Sephora is a global leader in prestige beauty retail, operating a network of experiential stores and a robust digital platform. As part of the LVMH group, Sephora combines luxury brand curation with data-driven retail operations and a culture that prioritizes diversity, training, and talent mobility.

Sephora in Dedham, MA is hiring an Operations Leader — full-time, hourly $26–$30/hr to lead store operations and inventory.

Role & Responsibilities

  • Lead daily store operations including inventory management, replenishment, order fulfillment, and adherence to operational standards to support sales and client experience targets.
  • Drive brand presentation through visual merchandising, promotional execution and store maintenance to ensure consistent brand standards.
  • Coach, develop and mentor the operations and sales teams—improving selling behaviours, product knowledge, performance metrics and operational proficiency.
  • Partner with store leadership to deliver exceptional client service and contribute to achievement of store KPIs and sales objectives.
  • Enforce company policies and safety protocols while promoting an inclusive, collaborative team environment.
  • Manage scheduling and staffing to meet minimum weekly shift requirements and peak retail hours (nights, weekends, holidays).

Qualifications

  • Minimum 2 years of leadership experience in retail operations or hospitality; 3+ years preferred.
  • Demonstrated ability to lead, coach and develop front-line teams to meet operational and sales goals.
  • Strong organizational aptitude, attention to detail and proven problem-solving skills.
  • Excellent interpersonal and verbal communication skills with the ability to motivate a diverse team.
  • Ability to work a flexible schedule including nights, weekends and holidays and maintain reliable attendance.
  • Physically able to lift and carry up to 50 pounds as required.

Skills

Inventory management Replenishment and order fulfillment Visual merchandising and promotional execution Team coaching and performance management Retail operational standards and KPI monitoring Time management and prioritization Effective verbal communication Problem solving in fast-paced retail environments

Experience

Minimum 2 years of supervisory or leadership experience in retail operations or hospitality; proven track record of coaching staff, managing inventory processes and supporting store-level KPI attainment. Experience in beauty retail is advantageous.

Education

High school diploma or equivalent required; associate degree or retail management certification preferred.

Workplace

The successful candidate will be located in Dedham, Massachusetts, USA, with easy access to Boston.

Compensation

The base compensation for this position ranges from USD 26 to USD 30 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an inclusive, fast-paced retail environment that emphasizes client experience, continuous learning and internal mobility. As part of LVMH, the brand blends luxury retail standards with strong investment in employee development and diversity initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Supervisor», «Retail Operations Lead», «Inventory & Replenishment Supervisor», «Client Experience Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.