Sephora Operations Leader

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Location
Employment Full-Time
Seniority Manager
Compensation $26–34/hour
Posted Mar 17, 2026

Sephora is hiring an Operations Leader in Chicago (State Street) — Full-time, $26–$34/hr. Lead store operations, inventory and team development.

Overview

Sephora is a global prestige beauty retailer and a member of the LVMH group. The brand is known for an expansive assortment of cosmetics, skincare and fragrance, a digitally enabled omnichannel experience, and a retail culture that emphasizes client service, product expertise and continuous talent development.

Role & Responsibilities

  • Lead daily store operations including inventory management, replenishment, order fulfillment and loss-prevention practices to ensure operational excellence.
  • Oversee visual merchandising and promotional set-ups to maintain brand presentation and drive sales.
  • Coach, develop and schedule operations team members to meet performance metrics, store goals and Sephora service standards.
  • Support the client experience by collaborating with sales teams to ensure seamless service and efficient store flow.
  • Maintain compliance with company policies, safety procedures and store maintenance standards.
  • Manage flexible staffing and scheduling to meet peak retail periods (nights, weekends, holidays).

Qualifications

  • Minimum 2 years of leadership experience in retail operations, hospitality or a closely related customer-focused environment.
  • Proven ability to lead, coach and develop front-line teams to achieve operational and sales goals.
  • Strong organizational skills, attention to detail and effective problem-solving under dynamic conditions.
  • Excellent interpersonal and communication skills with the ability to foster a collaborative, accountable culture.
  • Available to work a full-time schedule (typically 30–40 hours/week) including nights, weekends and holidays; reliable punctuality and attendance.
  • Physically able to lift and carry up to 50 pounds as required.

Skills

Inventory management Replenishment and order fulfillment Visual merchandising Team coaching and development Retail scheduling and labor management Customer service standards and execution

Experience

At least 2 years of leadership experience in retail operations or hospitality with demonstrated success in managing inventory, executing merchandising initiatives and coaching teams to meet operational and sales objectives.

Workplace

This position is based in Chicago, Illinois, USA. Cerulean lists 51 open roles in Chicago, including 9 posted recently. The broader Illinois area accounts for 67 active listings on Cerulean, 11 of which are new. In USA as a whole, Cerulean currently features 3.512 open positions, with 137 posted this week.

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora fosters a fast-paced, inclusive retail environment that values creativity, diversity and professional development. The workplace emphasizes client-centric service, collaborative teamwork and internal mobility opportunities within the wider LVMH portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Manager – Retail», «Store Operations Lead», «Retail Operations Supervisor», «Inventory & Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.