Sephora Operations Leader

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Location
USA
└North Carolina
└Cary
Employment
Full-Time
Seniority
Manager
Compensation
$24–31/hour
Posted
Mar 28, 2026

About Sephora

Sephora is a global prestige beauty retailer and part of the LVMH group, known for its broad portfolio of beauty brands and immersive in-store experiences. As an employer, Sephora emphasizes customer centricity, talent development and an inclusive workplace where retail professionalism and creativity converge.

Sephora in Cary, NC is hiring an Operations Leader to manage store operations, inventory and team coaching. Hourly $24–$31/hr.

Role & Responsibilities

  • Oversee day-to-day store operations including inventory management, replenishment, order fulfillment and loss prevention to ensure operational excellence.
  • Lead visual merchandising and promotional execution to maintain brand presentation and drive sales.
  • Coach, train and develop the operations team to improve selling behaviours, operational processes and performance against KPIs.
  • Manage staffing and scheduling to meet coverage requirements during peak periods (nights, weekends, holidays).
  • Ensure compliance with company policies, safety standards and store maintenance to deliver a consistently excellent client experience.
  • Foster an inclusive, collaborative team culture focused on accountability and results.

Qualifications

  • Minimum 2–3 years of leadership experience in retail operations or hospitality, with proven team management and coaching skills.
  • Demonstrated ability to prioritize, solve operational problems and maintain strong attention to detail in a fast-paced environment.
  • Excellent verbal communication and interpersonal skills; able to motivate and develop a diverse team.
  • Availability for scheduled shifts including nights, weekends and holidays and reliable attendance.
  • Physically able to lift and carry up to 50 pounds as required.

Skills

Inventory management Visual merchandising Order fulfillment Team coaching and development Staff scheduling and workforce planning Loss prevention principles Customer service excellence Performance metrics and KPI-driven management Strong organizational and time-management skills

Experience

Minimum 2–3 years of supervisory or leadership experience in retail operations or hospitality, with a track record of developing teams and managing inventory and store standards.

Education

High school diploma or equivalent; post-secondary coursework in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in Cary, North Carolina, USA, with easy access to Raleigh.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (based on eligibility).

Culture

Sephora cultivates a fast-paced, client-centric retail culture that values inclusivity, creativity and continuous learning. The workplace prioritizes employee development and teamwork within the broader LVMH luxury ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Store Operations Supervisor», «Inventory & Merchandising Lead», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.