Sephora Operations Lead

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Location
VancouverBritish ColumbiaCanada
Employment
Full-Time
Seniority
Supervisor
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 14, 2026

About Sephora

Sephora is a global beauty retailer known for its broad assortment of prestige cosmetics, fragrance and skincare brands. As part of the Selective Distribution business group within a larger luxury conglomerate, the brand emphasizes retail excellence, product innovation and rigorous customer service standards. Sephora Canada operates modern, high-traffic stores with a strong focus on training and retail best practices.

Sephora Vancouver (Kitsilano) is hiring an Operations Lead to manage inventory, visual merchandising and the operations team. Full-time, Vancouver, BC.

Role & Responsibilities

  • Lead and manage day-to-day store operations for a single Sephora location, ensuring execution of all operations processes to company standard.
  • Directly supervise the operations team, including overnight stock teams and third‑party cleaning crews; provide coaching, feedback and performance follow-up.
  • Oversee inventory management processes: receiving, shipping, returns, cycle counting and reconciliation within company guidelines and timeframes.
  • Ensure on-stage visual merchandising and in-store merchandising concepts meet brand standards and are executed consistently.
  • Manage supply, sample and tester replenishment within budget and quantity targets; liaise with vendors and internal partners as required.
  • Participate in performance management, including timely feedback, development plans and escalations for operations staff.
  • Act as Manager on Duty when required; engage with Beauty Advisors and clients on the sales floor to support client experience.
  • Monitor store controllable expenses, contribute to staffing and payroll planning, and support budget strategies to optimize store performance.

Qualifications

  • Minimum three years' experience in retail store operations or equivalent internal experience; experience in high-volume beauty or specialty retail preferred.
  • Demonstrated ability to lead and influence peers, deliver constructive feedback and develop team performance.
  • Proven proficiency in inventory control, cycle counting and store receiving/returns processes.
  • Strong time management, problem-solving skills and the capacity to manage multiple operational priorities.
  • Comfortable in a client-facing retail environment and able to act decisively as Manager on Duty.

Skills

Inventory management Cycle counting Receiving and returns procedures Visual merchandising execution Staff scheduling and payroll oversight Performance management and coaching Vendor and third-party contractor coordination Client engagement on the sales floor

Experience

Minimum three years in store operations or a comparable retail operations role at a similar-volume store; prior experience supervising operations or stock teams is preferred.

Education

Secondary education (high school diploma) required; post-secondary credential in business, retail management or a related discipline preferred, or equivalent work experience.

Workplace

This position is based in Vancouver, British Columbia, Canada.

Benefits

Performance-based bonus opportunities; competitive benefits program; learning and development initiatives.

Culture

Sephora cultivates a fast-paced, customer-centric retail culture that prioritizes product expertise and personal development. The workplace emphasizes continuous learning, inclusivity and strong operational standards typical of selective-distribution luxury retail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Team Lead», «Store Operations Supervisor», «Retail Operations Lead», «Operations & Inventory Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.