Sephora Operations Lead
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Operations Lead – Toronto, ON. Lead retail operations at flagship location; manage inventory, team, and budgets. CAD $22.20–$26.10/hr.
Role & Responsibilities
- Lead and supervise all operations team members, including overnight stock team, ensuring proper staffing and execution of operations functions
- Ensure completion of all operations-focused processes to company standard, maintaining operational excellence across the store
- Manage inventory operations including shipping, receiving, returning merchandise, and cycle counting within established company guidelines and timeframes
- Oversee visual merchandising concepts and on-stage displays to ensure alignment with company standards
- Manage in-house and third-party cleaning crews, providing feedback, coaching, and escalation as necessary
- Maintain appropriate budget and quantity of supplies, testers, and samples; develop and monitor supply management processes
- Participate in performance management and staff development activities for operations team members
- Serve as Manager on Duty, engaging with Beauty Advisors and clients on the sales floor
- Develop and execute budget strategies while managing staffing, payroll, and controllable store expenses
- Demonstrate expert-level knowledge of store sales performance and operational metrics
Qualifications
- 1–3 years of experience in a similar operations role at a similar-volume retail location or equivalent internal experience
- Proven ability to influence peers and deliver constructive feedback
- Strong store operations skills and execution acumen
- Demonstrated effective time management and problem-solving abilities
- Customer-focused mindset with passion for client engagement
- Experience managing teams and operational budgets
Skills
Experience
Minimum 3 years of experience in a similar operations role at a comparable retail volume location or equivalent internal experience within a luxury retail environment. Demonstrated track record of managing operations teams and executing company-standard processes.
Workplace
This position is based in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives aimed at promoting employee support and recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Operations Manager – Retail», «Retail Operations Supervisor», «Team Lead – Store Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.