Sephora Operations Lead

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Location
TorontoOntarioCanada
Employment
Full-Time
Seniority
Supervisor
Compensation
$22.20–26.10/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
May 11, 2026

About Sephora

Sephora is a leading global beauty retailer and a member of the LVMH group. The brand is recognised for its broad portfolio of prestige cosmetics, a highly experiential retail environment and a strong emphasis on client service and beauty expertise. As an employer, Sephora typically invests in frontline training, talent mobility and development programs to support career progression within retail and corporate functions.

Sephora Canada seeks an Operations Lead in Toronto to manage store operations, inventory and team leadership at Fairview.

Role & Responsibilities

  • Lead day-to-day operations of the assigned store, ensuring all operational processes are executed to company standards.
  • Directly manage and coach the operations team, including overnight stock teams and any contracted cleaning or third‑party crews.
  • Oversee inventory control processes: shipping, receiving, returns, cycle counts and reconciliation within company timeframes.
  • Ensure visual merchandising and on-stage presentation align with brand directives and store standards.
  • Manage supplies, testers and sample inventory to maintain appropriate budget and in-store availability.
  • Participate in performance management, delivering timely feedback, conducting follow-ups and supporting development plans for operations staff.
  • Act regularly as Manager on Duty, engaging with Beauty Advisors and clients on the sales floor to support service and sales objectives.
  • Develop and monitor budget strategies, including staffing, payroll and controllable expenses, and provide operational insight to store leadership.

Qualifications

  • Minimum of 3 years’ experience in retail store operations or a similar high-volume retail environment.
  • Proven ability to lead, influence peers and provide constructive feedback.
  • Demonstrated competency in inventory management, shipping/receiving and cycle counting processes.
  • Strong organisational, time-management and problem-solving skills.
  • Experience managing or coordinating third-party service providers (e.g., cleaning crews).

Skills

Store operations management Inventory management (shipping, receiving, returns, cycle counts) Visual merchandising execution Staffing and scheduling Budgeting and payroll control Performance management and coaching Customer-facing leadership / Manager on Duty responsibilities Vendor and third-party crew coordination

Experience

Minimum three years of progressively responsible experience in retail operations, ideally within a high-volume or prestige beauty environment; demonstrated experience supervising or leading operational teams and managing inventory control processes.

Education

High school diploma or equivalent; post-secondary credentials in retail management, business or supply-chain/logistics preferred.

Workplace

This position is based in Toronto, Ontario, Canada.

Compensation

The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora fosters a fast-paced, client-centric retail culture with a strong focus on beauty expertise, inclusivity and frontline development. The brand emphasises continuous learning, in-store innovation and cross‑functional mobility within the wider LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Team Lead, Store Operations», «Store Operations Supervisor», «Inventory & Operations Lead», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.