Sephora Operations Lead
- Location
- St. CatharinesOntarioCanada
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $22.20–26.10/hour
- Department
- Retail & Boutique Operations
- Posted
- May 29, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Operations Lead role in St. Catharines, Canada. Full-time position managing store operations, inventory, and team leadership.
Role & Responsibilities
- Lead all operations-related aspects of the store location, including direct management of the operations team and overnight stock team
- Ensure execution of all operations-focused processes and adherence to company standards
- Manage inventory including shipping, receiving, returns, and cycle counting within company guidelines and timeframes
- Oversee merchandising concepts and visual displays to maintain company standards
- Manage in-house and third-party cleaning crews, providing feedback, coaching, and escalation as necessary
- Maintain appropriate budget and quantity of supplies, testers, and samples for the store
- Participate in performance management and provide timely feedback for team improvement
- Act as Manager on Duty within the store and engage with team members and clients on the sales floor
- Develop budget strategies and demonstrate expertise in store sales performance, staffing, payroll, and controllable expenses
Qualifications
- Minimum one to three years of experience in a similar operations role at a similar volume store
- Proven ability to influence peers and provide constructive feedback
- Demonstrated strong store operations skills
- Effective time management and problem-solving capabilities
Skills
Experience
Minimum one to three years of experience in a similar operations role at a comparable retail location or equivalent internal retail operations experience.
Workplace
This position is based in St. Catharines, Ontario, Canada, within easy reach of Toronto.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities, competitive benefits program, robust learning and development initiatives
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Operations Team Lead», «Operations Manager», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.