Sephora Operations Lead
Closed The candidacy window for this position at Sephora has closed.
While this position is no longer receiving submissions as of March 26, 2026, Sephora presents 571 alternative opportunities for your consideration.
Continue Your Search
We invite you to review more currently available roles:
Sephora Canada — Operations Lead in Richmond Hill, ON. Full-time role overseeing inventory, visual merchandising and store operations (CAD$22.20–26.10/hr).
Overview
Sephora is a leading global beauty retailer and part of the LVMH group, renowned for its curated assortment of prestige cosmetics and immersive in-store experiences. The brand emphasizes client-centric retail, innovation in merchandising, and career development through structured training programs and internal mobility.
Role & Responsibilities
- Lead day-to-day store operations and ensure strict adherence to company operational standards and processes.
- Manage inventory activities including shipping, receiving, returns, cycle counts and stock integrity.
- Directly supervise the store operations team, including overnight stock personnel and third-party cleaning crews; deliver coaching, feedback and performance management.
- Oversee visual merchandising execution to ensure on-stage presentation meets brand standards.
- Control supply inventory (testers, samples and consumables) and manage budgeted quantities for the store.
- Act as Manager on Duty as required; support Beauty Advisors on the sales floor and engage with clients.
- Analyse store performance metrics to inform staffing, payroll and controllable expense strategies.
Qualifications
- Minimum three years' experience in retail operations or a comparable role within a high-volume store environment.
- Proven ability to lead and influence peers, deliver constructive feedback and manage performance situations.
- Demonstrated competence in inventory management practices (shipping/receiving, cycle counts, returns).
- Strong time-management, organizational and problem-solving skills.
- Ability to interpret store sales and labour metrics to support budget and staffing decisions.
Skills
Experience
Minimum three years of progressive retail operations experience, including team supervision and inventory control—preferably within beauty or luxury retail or a comparable high-volume environment.
Education
High school diploma or equivalent; post-secondary diploma in business, retail management or supply chain preferred.
Workplace
This position is based in Richmond Hill, Ontario, Canada, within easy reach of Toronto. The broader Ontario area accounts for 83 active listings on Cerulean, 7 of which are new. In Canada as a whole, Cerulean currently features 213 open positions, with 9 posted this week.
Compensation
The base compensation for this position ranges from CAD 22.20 to CAD 26.10 per hour.
Benefits
Performance-based bonus opportunities; competitive benefits program; learning and development initiatives.
Culture
Sephora fosters a fast-paced, client-focused retail culture that values creativity, inclusivity and professional growth. Teams operate collaboratively with strong emphasis on training, brand presentation and frontline career progression.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.