Sephora Operations Lead

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Location
KelownaBritish ColumbiaCanada
Employment
Full-Time
Seniority
Mid-Level
Compensation
$22.85–28.55/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 23, 2026

About Sephora

Sephora is a global beauty-retail leader known for an extensive portfolio of cosmetics, skincare and fragrance brands, operating both in-store and digitally. As part of the LVMH group, Sephora combines fast-paced retail innovation with luxury-brand curation and a strong emphasis on training and career development for store teams.

Sephora Canada — Operations Lead in Kelowna, BC. Full-time role overseeing store operations, inventory and the operations team.

Role & Responsibilities

  • Lead and directly manage the store Operations team, including staffing, scheduling and day-to-day supervision.
  • Ensure operational excellence by executing all store operations processes to corporate standards and timeframes.
  • Oversee inventory management activities: shipping, receiving, returns, cycle counts and reconciliation.
  • Manage visual merchandising standards for on-stage displays and maintain adherence to brand presentation guidelines.
  • Coordinate and supervise in-house and third-party cleaning crews, providing coaching and escalation when standards are not met.
  • Control supply management—maintain appropriate budgets and stock levels for testers, samples and operational supplies.
  • Participate in performance assessment and development for operations team members; deliver timely feedback and follow-up.
  • Act as Manager on Duty as required; engage with Beauty Advisors and clients on the sales floor to support service standards.
  • Support store financial management by monitoring sales performance, staffing and payroll, and other controllable expenses.

Qualifications

  • 1–3 years’ experience in a retail operations or store leadership role at comparable store volume, or equivalent internal experience.
  • Proven ability to influence peers, provide constructive feedback and manage team performance.
  • Demonstrable competence in inventory control, cycle counting and shipping/receiving processes.
  • Strong time-management and problem-solving skills with the ability to prioritise competing operational demands.
  • Comfortable acting as Manager on Duty and engaging directly with clients and sales teams on the floor.

Skills

Store operations leadership Inventory management Shipping and receiving Cycle counting Visual merchandising execution Staffing and payroll awareness Performance management and coaching Supply and samples management

Experience

1–3 years of retail operations or store leadership experience at a similar-volume store, or equivalent internal experience within a retail organisation.

Education

High school diploma or equivalent required; post-secondary education in retail management, business or a related discipline is preferred.

Workplace

This position is based in Kelowna, British Columbia, Canada, within easy reach of Vancouver.

Compensation

The base compensation for this position ranges from CAD 22.85 to CAD 28.55 per hour.

Benefits

Performance-based bonus opportunities; competitive benefits program; learning and development initiatives.

Culture

Sephora fosters a fast-paced, beauty-obsessed retail culture that emphasises inclusivity, product expertise and continuous learning. The environment rewards client-centric service, collaboration across roles and professional development within a global luxury retail group (LVMH).

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Team Lead», «Store Operations Supervisor», «Retail Operations Lead», «Inventory & Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.