Sephora Operations Consultant

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Provide friendly, professional, and knowledgeable client service during store business hours
• Assist in training other cashiers and consultants on Point-of-Sale (POS) and mobile point-of-sale (MPOS) systems
• Maintain standards of cleanliness and organization within the cashier zone
• Support the implementation and awareness of Sephora's merchandising concepts
• Perform shipment receipt and processing in a timely manner
• Organize and maintain the stockroom per company standards
• Process transfers, damages, and testers according to company procedures
• Check in all visual elements and communicate missing or damaged pieces to the Operations Supervisor
• Ensure safety and tidiness standards are respected and maintained at all times
• Communicate inventory issues and concerns to supervisory staff
• Participate in inventory control and shortage/loss reduction programs
• Ensure compliance with sampling policies and procedures
• Participate in cross-training in cashier functions as designated

Qualifications

• 1–2 years of retail or client service industry experience, preferably in a stockroom capacity
• High School diploma or equivalent
• Good computer, arithmetic, and organizational skills
• Ability to multi-task while remaining attentive to client and business needs
• Effective time management, problem-solving, and communication skills
• Physical capability to lift and carry up to 50 pounds
• Ability to bend and stretch to stock shelves
• Comfortable working in a fragrance-filled environment
• Flexible availability including evenings, weekends, and holidays

Skills

Experience

1–2 years of retail or client service industry experience, preferably in a stockroom capacity. Beginner-level position with an emphasis on foundational operational competencies.

Education

High School diploma or equivalent.

Workplace

Compensation

The base compensation for this position ranges from CAD 19.20 to CAD 22.60 per hour.

Benefits

Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.