Sephora Operations Consultant

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Provide friendly, professional, and knowledgeable customer service during store business hours
• Assist in training other cashiers and consultants on Point-of-Sale (POS) and mobile POS systems
• Maintain standards of cleanliness and organization within the cashier zone and stockroom areas
• Perform shipment receipt and processing in a timely manner according to company standards
• Organize and maintain the stockroom per established company protocols
• Process transfers, damages, and testers in compliance with company procedures
• Check in all visual elements and communicate missing or damaged pieces to the Operations Supervisor
• Communicate inventory issues and concerns to supervisory staff or store management
• Participate in inventory control activities and shortage/loss reduction programs
• Ensure compliance with sampling policies and procedures at all times
• Maintain safety and tidiness standards throughout assigned areas

Qualifications

• 1–2 years of retail or client service industry experience, preferably in a stockroom or stock management capacity
• High School diploma or equivalent qualification
• Proficiency with computer systems and point-of-sale technology
• Strong arithmetic and organizational skills
• Demonstrated ability to multitask while maintaining attention to client and business needs
• Flexible availability including evenings, weekends, and holidays

Skills

Experience

1–2 years of retail or client service industry experience, preferably with stockroom responsibilities. Entry-level candidates with foundational retail knowledge and a demonstrated willingness to learn may also be considered.

Education

High School diploma or equivalent qualification required.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.65 to CAD 22.05 per hour.

Benefits

Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.