Sephora Operations Consultant

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Provide friendly, professional, and knowledgeable client service during store business hours and assist in training other cashiers and consultants on Point-of-Sale (POS) and MPOS systems
• Perform shipment receipt and processing in a timely manner, organize and maintain the stockroom per company standards, and process transfers, damages, and testers according to established procedures
• Maintain standards of cleanliness and organization within the cashier zone, check in all visual elements, and communicate missing or damaged pieces to the Operations Supervisor
• Ensure safety and tidiness standards are respected and maintained at all times, and participate in programs to reduce shortage and loss
• Communicate inventory issues and concerns to supervisors, assistant managers, or store managers, and participate in inventory control activities
• Assist in maintaining Sephora's merchandising concepts and ensure compliance with sampling policies and procedures

Qualifications

• 1–2 years of retail or client service industry experience, preferably in a stockroom capacity
• High School diploma or equivalent
• Strong computer, arithmetic, and organizational skills
• Demonstrated ability to multi-task while remaining attentive to client and business needs
• Effective time management, problem-solving, and communication skills
• Flexible availability including evenings, weekends, and holidays

Skills

Experience

1–2 years of retail or client service industry experience, preferably involving stockroom responsibilities. Entry-level candidates with demonstrated retail background and customer service orientation are encouraged to apply.

Education

High School diploma or equivalent.

Workplace

Compensation

The base compensation for this position ranges from CAD 19.85 to CAD 24.80 per hour.

Benefits

Performance-based bonus opportunities, competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.