Sephora Operations Associate

Overview

Sephora is a global prestige beauty retailer and a leading brand within the LVMH portfolio. Renowned for an extensive assortment of cosmetics, skincare and fragrance, Sephora emphasises an experiential retail environment, continuous product innovation and a customer-centric approach. As an employer it is characterised by fast-paced store operations, strong training programs and a focus on diversity, inclusion and career mobility across the luxury and beauty retail sectors.

Role & Responsibilities

• Manage daily store operations including inventory control, stock replenishment and order fulfilment to maintain optimal product availability.
• Execute visual merchandising and promotional setups to ensure the store reflects Sephora’s brand standards and event activations.
• Support the client experience on the sales floor by assisting the team to achieve sales targets and deliver high-quality service.
• Maintain operational standards and compliance with company policies to ensure a safe, secure and orderly shopping environment.
• Assist with receiving shipments, performing inventory counts and resolving discrepancies in partnership with store management.
• Be available for flexible scheduling including nights, weekends and holidays and maintain punctuality and consistent attendance.
• Contribute to an inclusive team culture that fosters collaboration, open communication and empowerment among colleagues.

Qualifications

• 1–2 years of experience in retail, hospitality or another client-facing environment preferred.
• Demonstrated organisational skills and strong time-management capabilities.
• Excellent verbal communication and interpersonal skills with a client-focused orientation.
• Ability to learn product knowledge quickly and convey it effectively to clients and teammates.
• Reliable availability for required shifts (part-time range 15–29 hrs/week) including nights, weekends and holidays.
• Physically able to lift and carry up to 50 pounds and perform routine stockroom tasks.

Skills

Experience

1–2 years of experience in retail, hospitality or a client-focused environment; candidates with equivalent customer-service experience will be considered.

Education

High school diploma or equivalent preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 16.60 to USD 22 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based); inclusion & belonging programs focused on diversity and community.

Culture

Sephora promotes an inclusive, beauty-forward culture that values diversity, creativity and client obsession. Store teams operate in a high-energy retail environment that emphasises professional development, teamwork and adherence to brand standards. As part of LVMH, Sephora blends luxury retail discipline with dynamic, customer-focused store experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.