Sephora Operational Specialist
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- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Apr 9, 2026
About Sephora
Sephora is a leading global beauty retailer within the LVMH group, operating a high-profile network of stores and digital channels. The brand is recognized for its broad assortment of prestige cosmetics and fragrances, an omnichannel retail model and a culture that emphasizes diversity, learning and career mobility across retail and corporate functions.
Sephora in Zagreb seeks an Operational Specialist to manage store operations, improve processes and report performance. Apply with CV in English.
Role & Responsibilities
- Manage daily store operational activities to ensure adherence to quality, efficiency and brand standards.
- Identify, propose and implement process improvements to increase productivity and operational consistency.
- Monitor, analyse and report operational performance and KPIs; proactively identify issues and coordinate corrective actions.
- Coordinate closely with store teams and cross-functional departments (merchandising, logistics, HR) to ensure smooth execution of initiatives.
- Support scheduling, stock control and loss-prevention practices to maintain operational integrity.
- Provide practical solutions and recommendations to enhance store-level performance and customer experience.
Qualifications
- Minimum 3 years' professional experience in an operations or comparable role; prior retail experience strongly preferred.
- Demonstrated ability to organise work, prioritise tasks and meet deadlines in a fast-paced retail environment.
- Results-oriented mindset with strong drive and resilience.
- Excellent interpersonal and cross-functional communication skills.
- Proficient English (professional working level).
Skills
Experience
Minimum 3 years in an operational or store support role, preferably within retail or a customer-facing environment.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in Zagreb, Zagreb, Croatia.
Culture
Sephora fosters an inclusive, diverse workplace where authenticity and development are encouraged. The retail environment emphasises empowerment, continuous learning and opportunities to grow within a global beauty network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Specialist», «Operations Coordinator — Store», «Store Operations Analyst», «Operational Excellence Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.