Sephora Omnichannel Technology Analyst

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Support delivery of omnichannel solutions that enhance customer experience and advance digital transformation objectives.
• Bridge business and technology teams, ensuring solutions meet operational, commercial and customer requirements and align with enterprise architecture and global standards.
• Support strategic omnichannel initiatives from discovery and requirements gathering through implementation, deployment, hypercare and operational handover.
• Maintain project plans and track scope, timelines, risks, dependencies, budgets and resource requirements; escalate variances that may affect objectives and milestones.
• Coordinate solution delivery across Salesforce Commerce Cloud (SFCC), Fluent Commerce OMS, SAP, CRM and Loyalty platforms, retail applications, middleware and APIs, and payment solutions.
• Align integration dependencies, technical requirements and business processes across participating systems and teams.
• Work with business stakeholders and technical teams to define requirements, analyze customer journeys, map operational processes, identify system touchpoints, review solution impacts and validate technical and functional feasibility.
• Ensure proposed solutions deliver business value while improving customer experience and operational efficiency.
• Support deployment planning, cutover preparation, Go/No-Go documentation, production validation and business readiness.
• Coordinate releases with global and local teams to support smooth production deployment and minimize customer and business disruption.
• Coordinate hypercare activities, support transitions and track operational stabilization after deployment.
• Identify, track and support management of project risks, including integration dependencies, technical constraints, resource conflicts, operational impacts and delivery challenges.
• Contribute to mitigation plans, coordinate agreed actions and support issue resolution with business and technology stakeholders.
• Support ongoing optimization of omnichannel capabilities, processes, governance frameworks, support models and customer experiences.
• Identify and recommend opportunities for automation, operational efficiency and service improvements across the digital ecosystem.
• Build stakeholder relationships across Digital, Retail, CRM, Customer Service, Finance, Marketing, Supply Chain, Operations and Technology teams.
• Prepare and support workshops, steering committees, governance forums, status reviews and executive reporting; coordinate follow-up actions across local and global teams.
• Track delivery risks, dependencies and implementation challenges, coordinate follow-up with stakeholders, and escalate critical issues to the Omnichannel Technology Solutions & Support Manager.

Qualifications

• Structured, customer-focused technology professional who can translate business needs into practical solutions and combine analytical rigour with strong coordination skills.
• Comfort working across business and technical teams in a fast-paced retail environment.
• Practical experience gathering requirements, mapping processes, writing user stories and coordinating UAT.
• Exposure to one or more of eCommerce, OMS, CRM, Loyalty, retail applications, payments, APIs or enterprise integrations.
• Experience supporting releases, incident follow-up, hypercare or operational handovers.
• Agile, Scrum, business analysis or project delivery certification is an advantage.
• Strong analytical, documentation and problem-solving skills, with attention to detail.
• Clear communication and effective collaboration with business users, technical teams and external partners.
• Ability to manage multiple priorities, follow through on actions and escalate appropriately.
• Customer-centric, curious and comfortable learning new platforms and processes.
• Fluent English; Arabic and/or French is a plus.

Skills

Experience

5–7 years of experience in business analysis, technology delivery, digital commerce or retail technology; minimum 5 years.

Education

Bachelor’s degree in information technology, Computer Science, Business, Engineering or a related field.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.