Sephora Omni Retail Services & Experience Executive
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Aug 6, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora UK is hiring an Omni Retail Services & Experience Executive in London to coordinate customer experience, service, and digital strategy across stores.
Role & Responsibilities
- Support the delivery of Sephora UK's customer experience and service strategy across all stores
- Coordinate the Mystery Shop Programme, reporting insights and supporting action plans that drive continuous improvement
- Support the delivery and ongoing development of the Quiet Hours Programme and wider accessibility initiatives
- Identify opportunities to enhance the customer journey and in-store experience through feedback, insights and performance data
- Support the execution and performance of Sephora UK's Redeemable Services offer
- Coordinate Brand Partnered Services and retail activations to drive client engagement and store traffic
- Monitor service utilisation, customer satisfaction and commercial impact, providing recommendations for improvement
- Maintain service documentation, communications and performance reporting
- Support the rollout, adoption and optimisation of in-store digital tools and technologies
- Gather store feedback and monitor digital tool performance to support continuous enhancement
- Coordinate retail engagement initiatives, including the annual Retail Summit, recognition programmes and internal communications
- Collaborate with store teams and cross-functional partners to deliver retail projects and campaigns
- Track and report on service, customer experience, digital and engagement KPIs, producing dashboards, insights and presentations for key stakeholders
Qualifications
- Minimum 3 years' experience within retail, customer experience, operations, service or project coordination environments
- Strong analytical skills with experience using customer, service or operational data to identify trends and opportunities
- Ability to manage multiple projects and priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- Strong attention to detail and ability to maintain accurate reporting and documentation
- Experience creating presentations, reports and business updates for senior stakeholders
- Confidence working cross-functionally and building strong relationships with store teams
- Interest in omnichannel retail, customer experience and digital innovation
- Proactive, solutions-focused mindset with willingness to identify opportunities and drive improvements
- Right to work in the United Kingdom at the start of employment
Skills
Experience
Minimum 3 years of experience within retail, customer experience, operations, service, or project coordination environments. Experience with customer, service, or operational data analysis to identify trends and opportunities is essential.
Workplace
The successful candidate will be located in London, England, UK.
Benefits
Private healthcare, life assurance and private pension from day one; competitive pay with annual salary reviews; generous employee discount across LVMH brands; paid birthday day off; wellbeing and perks platform access; LVMH Heart Fund support; generous holiday allowance with option to buy more.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Executive», «Customer Experience Coordinator», «Omnichannel Retail Coordinator», «Service Excellence Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.