Sephora Makeup Manager
- Location
- ManchesterEnglandUK
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Apr 10, 2026
About Sephora
Sephora is a global prestige beauty retailer and part of the LVMH family, known for its curated assortment of brands and its own Sephora Collection. The company emphasises product innovation, immersive in-store experiences and continuous education, operating high-traffic flagship stores in major markets across Europe and beyond.
Sephora — Makeup Manager (Trafford, Manchester). Lead the store's makeup team, drive services and sales in a permanent full-time role.
Role & Responsibilities
- Lead, coach and develop a team of Beauty Advisors to deliver exceptional customer service, professional makeup artistry and personalised consultations.
- Design and deliver ongoing training programmes in makeup techniques, product knowledge, service protocols and sales skills to raise departmental expertise.
- Drive commercial performance through appointment-led services, proactive client engagement, upselling and conversion of in-store artistry services.
- Manage the Booxi appointment system to optimise bookings, team availability and service throughput.
- Ensure consistent, high-quality My Skin Diag consultations across skin tone and type to support personalised product recommendations.
- Oversee merchandising, stock replenishment, inventory accuracy and presentation standards to maintain the department as a destination for discovery.
- Plan and execute makeup activations, seasonal campaigns and Beauty Hub events in partnership with store leadership.
- Conduct regular performance reviews, manage employee relations processes and implement development plans to sustain team performance.
- Support operational tasks for new store openings when required, including unboxing, stock preparation and department setup.
Qualifications
- Minimum of 3 years' experience in beauty or retail leadership, with demonstrable expertise in makeup artistry and service delivery.
- Proven ability to coach, motivate and develop a high‑performing team, with experience in performance management and employee relations.
- Strong commercial acumen with a track record of driving sales through services and product recommendations.
- Excellent communication and customer‑relationship skills, with aptitude for personalised consultations.
- Comfortable working flexible hours including evenings, weekends and peak trading periods.
Skills
Experience
At least 3 years' progressive experience in beauty or retail leadership with strong practical knowledge of makeup techniques, client consultations and team management.
Education
High school diploma or equivalent; professional qualifications or certifications in makeup artistry, beauty therapy or retail management are desirable.
Workplace
This position is based in Manchester, England, UK.
Benefits
Industry-leading training via SEPHORA University; role- and location-specific allowances (e.g., shoes, lunch); competitive pay with annual reviews; performance-based commission tied to store results; generous employee discount; paid day off on birthday; access to perks and wellbeing platform; generous holiday allowance with option to buy extra days.
Culture
Sephora cultivates an inclusive, education-driven retail culture that values creativity, diversity and continuous learning. Teams operate in a fast-paced, customer-centric environment where coaching and professional growth are prioritised.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Makeup Department Manager», «Beauty Artistry Manager», «Senior Makeup Lead», «Makeup Services Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.