Sephora Learning Specialist

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Location
Employment Full-Time
Seniority Mid-Level
Posted Mar 12, 2026

Sephora Mexico City seeks a Learning Specialist (Hybrid) to design retail training, manage LMS/LXP and develop leadership succession programs.

Overview

Sephora is a leading global beauty retailer known for its curated assortment of prestige cosmetics and experiential retail environments. As part of the LVMH group, Sephora combines luxury retail standards with rapid innovation in customer experience and talent development, offering a dynamic workplace for professionals in merchandising, operations and learning & development.

Role & Responsibilities

  • Conduct systematic Detection of Training Needs (DNC) for retail positions by reviewing performance cycles and role expectations.
  • Design and implement end-to-end training programs that accelerate new-hire integration and clarify role competencies, including development of instructional materials and assessments.
  • Administer and maintain learning platforms: upload content, assign courses, monitor participation and track key learning indicators across Retail.
  • Develop and execute leadership and succession-planning strategies for critical retail roles to strengthen internal talent pipelines.
  • Maintain training records and prepare regulatory reports to ensure compliance with labor authorities and company policies.
  • Evaluate training effectiveness through assessments and learning metrics; recommend continuous improvements to content and delivery.

Qualifications

  • Minimum 3 years of experience in a learning, training or L&D role; retail experience preferred.
  • Advanced English (indispensable).
  • Advanced proficiency in Excel.
  • Proven experience with learning platforms (LMS, LXP) and content management.
  • Knowledge of STPS regulations and experience maintaining legally compliant training records.
  • Demonstrated ability in instructional design, content creation and implementation of evaluation methods.
  • Strong stakeholder management, communication and project coordination skills.

Skills

LMS LXP Excel STPS Instructional design Content creation Learning needs analysis Training evaluation Learning analytics Stakeholder management

Experience

At least three years in a learning & development or training specialist role, ideally within retail or a fast-paced consumer-facing environment, with hands-on experience administering LMS/LXP platforms and designing retail-focused learning interventions.

Education

Bachelor's degree in Human Resources, Education, Organizational Psychology or a related discipline preferred.

Workplace

This position is based in Mexico City, Ciudad de México, Mexico. Cerulean lists 92 open roles in Mexico City, including 2 posted recently. The broader Ciudad de México area accounts for 101 active listings on Cerulean, 2 of which are new. In Mexico as a whole, Cerulean currently features 174 open positions, with 2 posted this week.

Culture

Sephora fosters a fast-paced, customer-centric culture that values creativity, inclusivity and continuous development. Colleagues work in an innovation-driven retail environment where talent mobility and on-the-job learning are encouraged, reflecting its connection to the LVMH group and luxury retail standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning & Development Specialist», «Training Specialist», «L&D Consultant», «Retail Training Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.