Sephora IT Engineer — Retail

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Location
UK
└England
└London
Employment
Full-Time
Seniority
Mid-Level
Posted
Apr 1, 2026

About Sephora

Sephora is a leading global prestige beauty retailer and a member of the LVMH group. Renowned for its curated brand portfolio and own Sephora Collection, the company combines fast‑paced retail expansion with a strong focus on customer experience, merchandising innovation and inclusive brand culture across markets such as the UK.

Sephora UK is hiring an IT Engineer — Retail in London to support store systems, openings and POS; hands‑on role with UK travel required.

Role & Responsibilities

  • Deploy, configure and commission in‑store retail hardware and software for new store openings and system upgrades.
  • Provide on‑site hyper‑care and post‑launch stabilization to ensure retail systems operate reliably from day one.
  • Act as escalation point for complex retail and Head Office IT incidents, diagnosing and resolving faults using structured troubleshooting methodologies.
  • Maintain, test and update retail system functionality to ensure optimal performance and availability.
  • Coordinate with regional and global IT teams and third‑party vendors to ensure system alignment, source replacement equipment and resolve hardware/software issues.
  • Mentor and provide technical guidance to the IT Service Desk; author and maintain knowledge‑base articles and run training sessions for retail and support teams.
  • Support technology projects and maintain accurate system documentation; travel across the UK for deployments, upgrades and support activities.

Qualifications

  • Minimum 3 years' hands‑on experience supporting IT systems in a retail environment, including store rollouts and in‑store technology support.
  • Proven experience with POS installation and support and with store deployment processes.
  • Practical experience in network patching and PXE image deployment.
  • Strong interpersonal and communication skills with the ability to train and mentor operational teams.
  • Willingness and flexibility to travel across the UK for store deployments and support.

Skills

PXE image deployment Network patching POS installation and support SAP Vynamic POS IT Service Desk mentoring Knowledge‑base creation and technical training

Experience

Minimum three years' experience supporting retail IT systems, including POS, store openings and hands‑on troubleshooting; prior project work delivering store deployments is highly desirable.

Education

Degree in IT, Computer Science or related discipline preferred; equivalent practical experience accepted. Technical certifications related to retail systems are advantageous.

Workplace

This position is based in London, England, UK.

Benefits

Private healthcare; life assurance; private pension from day one; competitive pay with annual reviews; generous employee discount; paid birthday day off; perks and wellbeing platform; LVMH Heart Fund; generous holiday allowance with option to buy extra days.

Culture

Sephora combines the fast tempo of modern retail with an inclusive, creativity‑driven workplace rooted in the broader LVMH ecosystem. Employees are encouraged to be customer‑centric, innovative and collaborative while contributing to a diverse and rapidly expanding UK operation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail IT Engineer», «Store Systems Engineer», «Retail Systems Support Engineer», «IT Support Engineer (Retail)», «Retail Technology Engineer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.