Sephora Internship: Omnichannel Experience Assistant
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Sep 21, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Six-month omnichannel experience internship at Sephora (LVMH) in Paris La Défense, January 2027. Support digital retail transformation across EMEA region.
Role & Responsibilities
- Support regional teams in the adoption and utilization of Click & Collect and Sephora+ convenience services
- Compile and communicate key performance indicators and monthly business metrics to local teams
- Gather, document, prioritize, and communicate market-specific feedback and requirements from regional stakeholders
- Facilitate the sharing of best practices across the region to drive operational excellence
- Propose process improvements and optimization recommendations to the omnichannel operations team
- Coordinate the regional deployment and rollout of in-store digital experiences and tools
- Conduct regular training sessions and engagement activities to encourage adoption of newly deployed digital tools among Beauty Advisors and store teams
- Collaborate with Product and IT teams to refine and optimize digital customer and employee experiences
- Produce monthly reporting on business performance and engagement metrics generated by omnichannel digital tools
Qualifications
- Currently enrolled in a Bachelor's degree programme (Bac +4/5 or equivalent) in Digital, Retail, Business, or related discipline
- Fluent written and spoken English
- Strong analytical mindset with solution-oriented approach to problem-solving
- Demonstrated organizational skills with proven ability to manage multiple concurrent projects
- Genuine curiosity about digital transformation and retail innovation
Skills
Experience
Entry-level; internship-focused role with no prior professional experience required. Candidates should demonstrate eagerness to learn omnichannel retail operations and digital transformation methodologies.
Education
Currently pursuing or having completed a Bac +4/5 (Master's-level) degree programme, or equivalent qualification.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Omnichannel Experience Coordinator Intern», «Digital Retail Experience Assistant», «Internship: Customer Experience Associate», «Digital Services Support Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.