Sephora Interim Manager, Store Operations & Talent

About Sephora

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, fragrance and skincare. In Canada the brand operates a network of stores and digital channels and benefits from being part of the LVMH group, which provides access to cross-brand development programs and luxury retail expertise.

Role & Responsibilities

• Lead the people and operational functions of the store, reporting to the Store Director and collaborating with Client Experience and Beauty Services Managers.
• Conduct final interviews and use the online applicant tracking system to source, select and hire candidates across all store positions, including leadership.
• Design, implement and manage the store's ongoing training and onboarding strategy in partnership with Education teams.
• Create and approve weekly schedules, manage payroll submission in accordance with regional guidelines, and control staffing-related expenses.
• Deliver annual performance reviews for direct reports, manage performance improvement processes and provide timely coaching and feedback.
• Oversee daily store operations and ensure consistent execution of company standards, including inventory management, shipping/receiving, returns, tester and supply control, and cycle counts.
• Monitor store sales performance and controllable expenses; identify opportunities to improve productivity and profitability.
• Maintain composure and exercise managerial courage in addressing staffing, performance and customer service issues.

Qualifications

• 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
• Proven experience recruiting, staffing and hiring for retail teams including leadership roles.
• Demonstrated ability to build and develop high-performing teams and to identify in-store talent for career progression.
• Strong verbal and written communication skills with the ability to influence stakeholders at all levels.
• Comfort managing payroll, scheduling and basic inventory processes; high level of organizational rigour.
• Physical ability to bend, stretch and lift up to 50 pounds; flexibility to work evenings, weekends and holidays.

Skills

Experience

Typically requires 2–4 years of frontline management experience in beauty, retail or customer service, with hands-on responsibility for recruiting, training, scheduling and store operations.

Education

High school diploma required; post-secondary diploma or degree in business, retail management, human resources or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from CAD 54,800 to CAD 68,500 per annum.

Benefits

Product discounts and gratis; exclusive brand events; extended health and life insurance with customizable coverage; paid time off; performance-based bonus opportunities; learning & development and access to LVMH mobility programs.

Culture

Sephora fosters an inclusive, trend-driven and customer-centric culture that values creativity, diversity and professional development. The retailer emphasizes hands-on learning, internal mobility and a collaborative environment where talent is actively identified and promoted.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.