Sephora Interim Client Experience Lead

Overview

Sephora is a globally recognised beauty retailer known for an expansive portfolio of prestige cosmetics, skincare and fragrance brands. As part of the LVMH group, Sephora combines luxury retail standards with a fast‑paced, client‑centric culture and invests in employee development, omnichannel innovation and experiential store environments.

Role & Responsibilities

• Lead daily store operations and set the tone for exceptional client service through visible leadership and hands‑on participation.
• Coach, mentor and develop sales associates to deepen product knowledge, elevate client engagement and drive personal and store sales targets.
• Deliver personalised client experiences and expert product recommendations that increase conversion, basket value and loyalty enrolment.
• Oversee merchandising, inventory management and visual standards to ensure the store reflects brand guidelines and operational excellence.
• Support onboarding and continuous training initiatives, including loyalty program execution and brand activations.
• Foster an inclusive, collaborative team culture that promotes accountability, punctuality and reliable shift coverage during peak trading hours (nights, weekends, holidays).
• Uphold health, safety and company policies to create a safe, enjoyable shopping environment for clients and colleagues.

Qualifications

• Minimum 2 years of supervisory or leadership experience in retail, hospitality or a service environment (experience coaching teams to achieve targets).
• Demonstrable sales orientation with a track record of delivering against KPIs and enhancing client loyalty.
• Excellent verbal communication and interpersonal skills with the ability to influence and motivate a diverse team.
• Ability to learn quickly and transmit product knowledge; comfortable with frequent product training and brand initiatives.
• Flexibility to work retail peak hours (evenings, weekends, statutory holidays) with reliable attendance and punctuality.
• Physically able to perform store duties including lifting and carrying up to 50 pounds.

Experience

Minimum 3 years of customer‑facing experience with at least 2 years in a leadership or supervisory capacity within retail, hospitality or service industries; proven ability to coach teams and drive sales performance.

Education

High school diploma or equivalent; post‑secondary education in retail management, business or a related field is an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 20 to CAD 23.55 per hour.

Benefits

Hourly pay CA$20.00–CA$23.55; eligibility for performance‑based bonus opportunities; access to a competitive benefits program and learning & development initiatives. Reasonable accommodation available for applicants with disabilities.

Culture

Sephora cultivates a beauty‑driven, inclusive workplace where client obsession and continuous learning are central. Employees benefit from a dynamic retail environment that balances high standards of luxury brand presentation with accessible training and career mobility within the LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.