Sephora Head of Ecommerce & Digital Experience
- Employment
- Full-Time
- Seniority
- Director
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Jul 27, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora UK seeks Head of Ecommerce & Digital Experience in London. Lead digital strategy, omnichannel growth and teams in luxury beauty retail.
Role & Responsibilities
- Build and execute Sephora UK's e-commerce strategy, digital roadmap and growth priorities aligned with business ambition and customer needs
- Drive online sales acceleration, conversion optimization, customer engagement and lifetime value whilst maintaining best-in-class customer experience
- Own and evolve the digital product roadmap across web and app platforms, partnering with technology teams to prioritize high-impact developments
- Continuously enhance the customer journey across personalization, on-site merchandising, search, product discovery, UX, SEO, GEO and AI-enabled experiences
- Lead execution of digital campaigns, promotions, product launches, limited edition drops, key trading moments and seasonal activations
- Develop strategic growth plans with priority brand partners to maximize visibility and create differentiated digital experiences
- Champion innovation in digital beauty, testing emerging technologies, customer experiences, automation and agentic commerce trends
- Ensure all digital touchpoints reflect Sephora's premium positioning, unique curation and passion for beauty storytelling
- Partner cross-functionally across Revenue Growth Management, Marketing, CRM, Retail, Brand, Operations, Customer Care and Technology to deliver seamless omnichannel journeys
- Monitor and optimize digital P&L drivers including payment processing, shipping, fraud prevention, returns and customer care
- Build, lead and develop a high-performing e-commerce organization with scalable ways of working and a culture of accountability and collaboration
- Act as key interface with Regional and Global Digital teams, sharing best practice and positioning Sephora UK as an early adopter of global digital capabilities
Qualifications
- Significant experience in a senior digital, e-commerce or omnichannel leadership role within a multi-brand retail environment
- Deep expertise across e-commerce, digital product, customer experience and omnichannel retail operations
- Proven track record of growing a digital business and delivering profitable commercial performance
- Strong commercial and analytical capability with the ability to connect customer insight, trading performance and business priorities
- Proven experience building, leading and developing high-performing teams
- Excellent stakeholder management skills and ability to influence across complex, matrixed organizations
- Preferred: experience working with external technology partners, agencies or strategic suppliers
Skills
Experience
Minimum 10 years of professional experience in senior digital, e-commerce or omnichannel leadership roles, ideally within multi-brand luxury retail environments. Demonstrated success in driving digital business growth, optimizing customer engagement metrics and delivering profitable commercial performance across online channels.
Education
Not specified
Workplace
This position is based in London, England, UK.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Digital Commerce», «Head of Digital Retail & Ecommerce», «Senior Digital Ecommerce Lead», «Vice President of Online Experience», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.