Sephora Head of Digital

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead e-commerce strategy and delivery against AU/NZ revenue targets and key commercial objectives
• Monitor and optimize performance across all digital platforms including app, mobile site and desktop
• Develop and execute strategies to improve customer acquisition, conversion and retention
• Drive innovation across the online customer journey including payments, delivery and shopping experience
• Lead major e-commerce campaigns and omni-channel promotional events including Black Friday and key trading periods
• Identify commercial improvement opportunities through data-driven insights and continuous optimization
• Leverage competitor analysis and customer analytics to enhance site navigation, content, merchandising and checkout
• Partner with regional teams to deliver personalized customer experiences across digital touchpoints
• Collaborate with local and regional stakeholders and cross-functional teams on e-commerce initiatives
• Lead, coach and develop a high-performing team in a dynamic, fast-paced environment
• Act as the voice of the e-commerce function in leadership forums and contribute to strategic business decisions

Qualifications

• Minimum 10 years of digital experience, ideally from beauty or fashion industry
• Tertiary education in Commerce or Digital Technology (highly desirable but not essential)
• Demonstrated commercial acumen with ability to identify opportunities and drive results
• Proven ability to set strategic direction and translate vision into actionable plans
• Experience managing complexity and ambiguity
• Collaborative leadership style that builds strong relationships across teams
• Ability to inspire, engage and develop high-performing teams

Skills

Experience

Minimum 10 years of digital experience, ideally from the beauty or fashion industry, with proven track record of managing complex e-commerce portfolios and leading high-performing teams.

Education

Tertiary education in Commerce or Digital Technology is highly desirable but not essential.

Workplace

Benefits

Opportunities for personal development across Australia and New Zealand and LVMH global luxury brands, gifted products throughout the year with store discounts up to 45%, paid parental leave, birthday leave, personal leave, discounted gym memberships, 24/7 mental health and well-being programme, life insurance, unique online learning platform, fun social calendar, fortnightly pay plus superannuation.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.