Sephora Global Tech Lead, End User Experience

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Define and pilot the End User Experience (EUX) technical roadmap, overseeing Workplace and Endpoint projects across EMEA and Retail regions
• Design, implement, and operate Endpoint environments for headquarters (HQ) and retail locations, encompassing Windows, macOS, iOS, Android Zebra, and VMware vSphere platforms
• Author and maintain comprehensive technical documentation including architectural designs (DAT), deployment execution plans (DEX), knowledge bases, audit reports, standards, and runbooks covering endpoint design, standardization, operations, and evolution
• Manage application distribution, mobility solutions, and Unified Endpoint Management (UEM) through Workspace ONE, including device enrollment, compliance, security, and lifecycle management
• Lead and support end users and departments on collaborative environments (Microsoft Teams, SharePoint, Coreview, Zoom) and orchestrate continuous improvement initiatives through digital experience (DEX) and observability tools (Nexthink, Workspace ONE Intelligence)
• Direct N3 expert support operations, including technical leadership, contributor coordination, major incident management, performance tracking, and team capability development
• Coordinate cross-functional activities with Support, Infrastructure/Systems, Cybersecurity, Store Tech teams, and external IT partners to ensure coherence, quality, and evolution of EUX services
• Oversee sensitive production deployments and non-business-hours operations in retail environments, adhering to CAB/Change governance protocols
• Manage functional leadership and drive transversal coordination across internal and external stakeholders, including vendor management, resource allocation, and SLA/KPI tracking

Qualifications

• Bachelor's degree (Bac+5) in information technology, computer science, or related technical discipline, or equivalent professional experience
• Proven expertise in End User/Endpoint management across international HQ and Retail environments including workstations, retail terminals (POS/DS), mobility, and Workplace services
• Deep knowledge of Windows 11, macOS, iOS, Android Zebra, VMware vSphere, Group Policy Objects (GPO), MDT/WDS, and provisioning/distribution solutions (Workspace ONE, Apple Business Manager, Google Zero Touch, or equivalent)
• Minimum 10 years of hands-on experience with Endpoint/EUX environments, ideally including UEM expertise (Workspace ONE), iOS/Android mobility (enrollment, app deployment, certificates, Apple Developer, Xcode), digital experience/observability tools (Nexthink, Workspace ONE Intelligence), and Microsoft 365 collaborative platforms (Teams, SharePoint, Zoom, Coreview)
• Experience in multi-region environments (EMEA, LATAM) and retail deployment scenarios
• Significant functional management and transversal coordination experience: vendor and partner management, resource allocation, build/run activity organization, SLA/KPI monitoring, operational ritual facilitation, and dependency management
• Strong capability in ITSM processes (incident, problem, change management), sensitive retail deployment management, non-business-hours operations coordination, CAB governance, project coordination, and major incident escalation handling
• Demonstrated ability to structure, formalize, and communicate complex technical and operational documentation
• Fluent in French and English with exceptional ability to frame technical subjects, align teams, support end users, and collaborate effectively in international and multicultural settings

Skills

Experience

Minimum 10 years of hands-on experience with Endpoint and End User Experience (EUX) environments in large, international organizations. Demonstrable background in managing multi-region, multi-platform deployments combining HQ and retail infrastructure, with substantial functional leadership and transversal vendor/partner coordination across technical teams and business stakeholders. Proven track record of delivering sensitive production deployments in retail environments under CAB governance and managing non-business-hours operations at scale.

Education

Bachelor's degree (Bac+5) in information technology, computer science, or related technical discipline; equivalent professional experience may be considered in lieu of formal degree.

Workplace

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.