Sephora Global SAP Application Support Lead
- Employment
- Full-Time
- Seniority
- Lead
- Department
- IT & Technology Systems
- Posted
- Jun 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Global SAP Application Support Lead (CDI) in Neuilly-sur-Seine. Lead SAP ECC6/S/4HANA maintenance across three continents.
Role & Responsibilities
- Manage SAP ECC6 and S/4HANA application maintenance services across three global sites in conjunction with external service providers
- Coordinate support priorities, make operational trade-offs, and monitor performance through committees, reporting, and KPI/SLA tracking
- Lead critical issue resolution and coordinate communication between business stakeholders and local and central IT teams
- Structure knowledge transfers and documentation during project transition to run phase; implement preventive measures
- Drive continuous improvement initiatives by identifying optimization opportunities and promoting sustainable, robust solutions
- Operate as subject matter expert, ensuring quality of deliverables and maintaining assertive stakeholder engagement
Qualifications
- Graduate of an engineering school, business school, or equivalent master's degree program
- Minimum 8 years of SAP experience, including at least 3 years in application maintenance management
- Solid expertise in MM/SD modules with strong understanding of Finance (FI/CO) processes and their integration
- Proven track record managing service providers in offshore environments
- Demonstrated ability to balance global strategic management with operational execution
Skills
Experience
Minimum 10 years of professional experience in IT operations and systems management, with at least 8 years specifically with SAP and a minimum 3 years in application maintenance management or similar operational leadership capacity.
Education
Graduate of an engineering school, business school, or university with a master's degree or equivalent qualification.
Workplace
This position is based in Neuilly-sur-Seine, Île-de-France, France, within easy reach of Paris.
Benefits
Comprehensive medical benefits, generous vacation and holiday time off, employee discount on Sephora products, free beauty product gifts from brand partners.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «SAP Maintenance Operations Lead», «Global SAP Support Manager», «SAP Application Maintenance Manager», «Enterprise SAP Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.