Sephora Fragrance Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Aug 19, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Fragrance Manager at Sephora Stratford, London. Lead beauty team and drive fragrance sales in flagship store.
Role & Responsibilities
- Lead, coach and inspire Beauty Advisors to deliver exceptional service and create memorable fragrance experiences
- Deliver ongoing training in product knowledge, selling skills and personalised consultations to build team capability and confidence
- Conduct performance check-ins, set clear goals and support individual development plans for team members
- Stay ahead of fragrance trends and innovations to guide customers, inspire the team and keep the department culturally relevant
- Lead the team to exceed sales targets through expert consultations, relationship building and thoughtful upselling and cross-selling
- Resolve customer enquiries and concerns promptly while upholding high satisfaction and loyalty standards
- Oversee fragrance operations including inventory accuracy, stock flow, replenishment and visual merchandising standards
- Collaborate with store leadership to deliver engaging promotional moments, brand activations and seasonal campaigns
- Manage Employee Relations processes where needed, including attendance and performance conversations
- Drive operational compliance across loss prevention, health and safety and Sephora standards
- Assist with new store opening activities such as unboxing, organising and preparing stock where applicable
Qualifications
- Proven retail leadership experience with strong capability in coaching, performance management and team development
- Deep understanding of fragrance trends, storytelling and personalised consultation techniques
- A commercial mindset with experience driving sales performance and delivering KPIs
- Outstanding communication and interpersonal skills to build strong customer and team relationships
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Experience managing Employee Relations processes where needed
- A collaborative approach and ability to work cross-functionally
Skills
Experience
Minimum 3 years of proven retail leadership experience, preferably within fragrance or prestige beauty retail environments.
Workplace
The successful candidate will be located in London, England, UK.
Benefits
SEPHORA University training programme; role and location-specific allowances including shoes and lunch; competitive pay with annual salary reviews based on performance and company results; performance-based commission tied to collective store success; generous employee discount across prestige beauty brands; paid birthday day off; access to perks and wellbeing platform with discounts and wellness support; generous holiday allowance with option to purchase additional days.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Department Manager», «Fragrance Department Lead», «Retail Fragrance Supervisor», «Prestige Beauty Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.