- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 10, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
SEPHORA is hiring a full-time, permanent Fragrance Manager for Bluewater in Dartford. The role leads Beauty Advisors, fragrance training and customer experience, while overseeing sales performance, department operations, compliance and team development.
Role & Responsibilities
- Lead, coach and inspire Beauty Advisors to deliver exceptional service, develop their expertise and create memorable fragrance experiences.
- Provide ongoing training in product knowledge, selling skills and personalised consultations.
- Conduct performance check-ins, set clear goals and support individual development plans.
- Monitor fragrance trends and innovations to guide customers, inspire the team and keep the department culturally relevant.
- Lead the team to exceed sales targets through expert consultations, relationship building, upselling and cross-selling.
- Resolve customer enquiries and concerns promptly to support satisfaction and loyalty.
- Oversee fragrance operations, including inventory accuracy, stock flow, replenishment and visual standards.
- Collaborate with store leadership on promotional events, brand activations and seasonal campaigns.
- Manage Employee Relations processes where needed, including attendance and performance conversations.
- Drive operational compliance across loss prevention, health and safety, and SEPHORA standards.
- Assist with new store opening activities, including unboxing, organising and preparing stock, where applicable.
Qualifications
- Proven retail leadership experience with strong capability in coaching, performance management and team development.
- Deep understanding of fragrance trends, storytelling and personalised consultation techniques.
- Commercial mindset with experience driving sales performance and delivering KPIs.
- Outstanding communication and interpersonal skills to build strong customer and team relationships.
- Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
- Experience managing Employee Relations processes where needed.
- Collaborative approach and ability to work cross-functionally.
- Flexibility to work evenings, weekends and peak trading periods.
Skills
Experience
Minimum 3 years
Workplace
The successful candidate will be located in Dartford, England, UK, with easy access to London.
Explore jobs in England or in the UK.
Benefits
SEPHORA University product, customer care and development training; role- and location-tailored allowances, including shoes and lunch; annual salary reviews based on performance and company results; performance-based commission tied to collective store success; employee discount across beauty brands; paid day off on the employee’s birthday; access to a perks and wellbeing platform with discounts and wellness support; generous holiday allowance and the option to buy extra days.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.