Sephora Fragrance Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Jun 25, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
SEPHORA UK Fragrance Manager role in Cardiff. Lead beauty team, drive sales and curate immersive fragrance experiences.
Role & Responsibilities
- Lead, coach and inspire Beauty Advisors to deliver exceptional service and create memorable fragrance experiences
- Deliver ongoing training in product knowledge, selling skills and personalised consultations to build team expertise and confidence
- Conduct performance check-ins, set clear goals and support individual development plans for team members
- Stay ahead of fragrance trends and innovations to guide customers, inspire the team and maintain departmental cultural relevance
- Lead the team to exceed sales targets through expert consultations, relationship building and strategic upselling and cross-selling
- Resolve customer enquiries and concerns promptly, upholding high satisfaction and loyalty standards
- Oversee fragrance operations including inventory accuracy, stock flow, replenishment and visual merchandising standards
- Collaborate with store leadership to deliver engaging promotional moments, brand activations and seasonal campaigns
- Manage Employee Relations processes where needed, including attendance and performance conversations
- Drive operational compliance across loss prevention, health and safety and SEPHORA operational standards
- Assist with new store opening activities such as unboxing, organising and preparing stock as applicable
Qualifications
- Proven retail leadership experience with strong capability in coaching, performance management and team development
- Deep understanding of fragrance trends, storytelling and personalised consultation techniques
- Commercial mindset with experience driving sales performance and delivering KPIs
- Outstanding communication and interpersonal skills to build strong customer and team relationships
- Strong organisational skills with ability to manage multiple priorities in a fast-paced environment
- Experience managing Employee Relations processes
- Collaborative approach and ability to work cross-functionally
Skills
Experience
Minimum 3 years of retail leadership experience, with demonstrated capability in team coaching, performance management and driving commercial results within a beauty or prestige retail environment.
Education
No specific educational qualification stated; retail leadership experience and fragrance expertise are the primary determinants.
Workplace
This position is based in Cardiff, Wales, UK.
Benefits
SEPHORA University industry-leading product and development training; role and location-specific allowances including shoes and lunch; competitive pay with annual salary reviews; performance-based commission tied to collective store success; generous employee discount across luxury beauty brands; paid birthday day off; access to perks and wellbeing platform with discounts and wellness support; generous holiday allowance with option to purchase additional days.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fragrance Department Lead», «Beauty Department Manager», «Fragrance Specialist Manager», «Retail Fragrance Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.