Sephora Fragrance Manager

About Sephora

Sephora is a leading prestige beauty retailer and a member of the LVMH family, known for its curated assortment of global brands and its own Sephora Collection. The company operates omnichannel stores that prioritise discovery, expert service and inclusive beauty experiences, and invests heavily in employee development through dedicated training programmes.

Role & Responsibilities

• Lead, coach and inspire Beauty Advisors to deliver exceptional, consultative fragrance experiences and maintain high professional standards.
• Design and deliver ongoing product and selling-skill training to build team capability and confidence in personalised fragrance consultations.
• Set performance targets, conduct regular performance check‑ins and support individual development plans to drive commercial results.
• Maintain up‑to‑date knowledge of fragrance trends and innovations to inform merchandising, storytelling and customer engagement.
• Drive sales performance and KPI achievement through expert consultations, relationship building, upselling and cross‑selling.
• Manage day‑to‑day fragrance operations including inventory accuracy, stock replenishment, visual standards and loss prevention.
• Resolve customer enquiries and complaints promptly to protect customer satisfaction and brand reputation.
• Collaborate with store leadership and brand partners to deliver promotional activations, seasonal campaigns and in‑store events.
• Manage employee relations matters as required (attendance, performance conversations) and ensure compliance with health & safety and company standards.
• Support new store opening activities where applicable, including unboxing, merchandise preparation and visual set‑up.

Qualifications

• Minimum three years' retail leadership experience, preferably in prestige beauty or fragrance.
• Proven expertise in fragrance product knowledge, storytelling and consultative selling techniques.
• Demonstrable commercial acumen with a track record of meeting or exceeding sales KPIs.
• Strong coaching, performance management and people‑development capability.
• Excellent communication and interpersonal skills with the ability to build rapport with customers and colleagues.
• Organisational aptitude with the ability to manage competing priorities in a fast‑paced retail environment.
• Experience handling employee relations matters and applying operational compliance procedures.
• Flexibility to work evenings, weekends and peak trading periods.

Skills

Experience

Minimum 3 years of retail leadership experience, ideally within prestige beauty or fragrance, with proven success in coaching teams and driving sales performance.

Education

Secondary education (GCSEs or equivalent); a vocational or beauty‑industry qualification is desirable but not mandatory.

Workplace

Benefits

Access to Sephora University training; role‑and‑location allowances (e.g. shoes, lunch); competitive pay with annual reviews; performance‑based commission tied to store results; generous employee discount; paid day off on birthday; perks and wellbeing platform; generous holiday allowance with option to buy extra days.

Culture

Sephora fosters an inclusive, fast‑paced retail culture that prizes creativity, expertise and exceptional customer experience. The brand emphasises continuous development through structured training and values collaborative, customer‑centric teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.