Sephora Floor Manager

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Lead and mentor a team of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence
• Drive commercial results by setting ambitious KPIs, coaching team members on sales techniques, and creating a results-oriented selling environment
• Serve as Client Experience Lead, confidently overseeing client and team matters within a fast-paced environment and making critical store decisions
• Interpret reporting data and utilise the Microsoft Office Suite to inform operational decisions and collaborate with senior management
• Embody Sephora's brand DNA by delivering a curated, innovative prestige beauty experience and serving as a role model to the team
• Manage profit and loss, sales forecasting, people management, training, stock control, and visual merchandising
• Facilitate open and constructive communication within the team, providing impactful feedback and maintaining dialogue with wider management
• Work a rotating roster supporting store needs, including late nights, weekends, and peak trading periods (Thursday to Sunday)

Qualifications

• Minimum 3 years of retail management experience
• Demonstrated experience managing profit and loss, sales forecasting, and people management
• Proficiency in Microsoft Office Suite for data interpretation and reporting
• Proven track record of exceeding sales targets and KPIs
• Strong passion for delivering exceptional client service and creating an experiential retail environment
• Ability to work a rotating roster including nights, weekends, and public holidays

Skills

Experience

Minimum 3 years of retail management experience, preferably as a Store Manager or Assistant Manager in smaller-format retailers seeking transition to high-volume premium retail environments. Hands-on leadership experience managing multi-category retail operations and large teams is essential.

Education

No formal education requirement stated; retail management qualifications or equivalent experiential learning are implicit.

Workplace

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.