Sephora Floor Manager
- Employment
- Contract
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 1, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is hiring a Floor Manager at its Northland Melbourne store on a fixed-term full-time contract through February 2027. Lead 20+ advisors in premium beauty retail.
Role & Responsibilities
- Lead and mentor a team of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence
- Drive commercial performance by developing targeted coaching strategies, exceeding KPIs, and consistently elevating team sales capabilities
- Serve as Client Experience Lead (CEL), overseeing client and team matters within a fast-paced environment and making critical store decisions
- Utilize reporting data and Microsoft Office Suite tools to inform operational decisions and daily reporting in collaboration with Store Manager and Assistant Store Manager
- Manage profit and loss, sales forecasting, people management and training, stock control, and visual merchandising
- Facilitate open communication within the team, provide impactful feedback, and maintain consistent dialogue with wider management team
- Embody Sephora's brand DNA by delivering a curated, innovative prestige beauty experience and serving as a role model to the team
Qualifications
- Minimum 3 years of retail management experience, including profit and loss management
- Proven track record of exceeding sales targets and KPIs with a results-oriented mindset
- Proficiency with Microsoft Office Suite for data interpretation and reporting
- Demonstrated hands-on leadership style with passion for floor-based motivation and team empowerment
- Exceptional client service orientation with ability to create an unparalleled experiential retail environment
- Strong commitment to fostering an inclusive, positive workplace culture with continuous feedback and recognition practices
- Availability to work a rotating roster including late nights, weekends, and public holidays (Thursday–Sunday trading peaks)
Skills
Experience
Minimum 3 years of retail management experience, preferably in boutique or smaller-format retail transitioning to large-format operations. Background in beauty retail, department store management, or luxury retail is advantageous.
Education
Not explicitly stated; secondary education implied.
Workplace
This position is based in Melbourne, Victoria, Australia.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Beauty Advisor», «Store Operations Manager», «Client Experience Lead», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.