Sephora Floor Manager
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $33.37/hour
- Department
- Retail & Boutique Operations
- Posted
- Jul 21, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Floor Manager role at Eastland, Melbourne—lead beauty advisors in luxury retail. Full-time, $33.37/hr + benefits.
Role & Responsibilities
- Lead and mentor teams of 20+ beauty advisors, fostering a high-performance culture and ensuring operational excellence
- Drive sales performance and exceed KPIs through targeted coaching and capability development
- Interpret reporting data and analytics to inform operational decisions in collaboration with Store and Assistant Store Managers
- Serve as Client Experience Lead (CEL), overseeing client and team matters in a fast-paced environment and making critical store decisions
- Ensure exceptional client service and experiential retail standards aligned with Sephora brand values
- Manage profit and loss, sales forecasting, inventory control, and visual merchandising across all beauty, skincare, haircare, and wellness categories
- Provide consistent feedback and facilitate open communication within the team and across management
- Maintain operational standards in front-of-house and back-of-house functions
- Work a rotating roster including late nights, weekends, and public holidays to support peak trading periods
Qualifications
- Minimum 3 years retail management experience
- Demonstrated expertise in profit and loss management, sales forecasting, and people management
- Proven track record of exceeding sales targets and KPIs
- Advanced proficiency in Microsoft Office Suite for data interpretation and reporting
- Experience managing stock control and visual merchandising in large-format retail environments
- Hands-on leadership approach with ability to motivate and empower teams
- Deep passion for luxury retail and experiential client service delivery
- Ability to work a rotating roster including late nights, weekends, and public holidays
Skills
Experience
Minimum 3 years of retail management experience, preferably including boutique or smaller-format store management with transition into larger, high-volume premium retail environments. Demonstrated success in leading sales teams, managing performance metrics, and driving commercial results.
Education
No specific formal qualification stated; retail management qualification or equivalent experience acceptable.
Workplace
This position is based in Melbourne, Victoria, Australia.
Compensation
The base compensation for this position is AUD 33.37 per hour.
Benefits
Product gifts throughout the year; store discount up to 45%; paid parental leave; birthday leave; personal leave; 24/7 mental health and wellbeing programs; life insurance; discounted gym memberships; structured succession planning and career progression opportunities within LVMH group; access to advanced online learning platform; social calendar activities.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Beauty Advisor», «Retail Floor Supervisor», «Store Operations Manager», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.