Sephora Floor Manager

About Sephora

Sephora is a global prestige beauty retailer and part of the LVMH group, operating across stores and e-commerce channels. In Australia and New Zealand Sephora maintains a network of stores and a head office in Sydney, offering extensive product assortments and career pathways across the LVMH portfolio.

Role & Responsibilities

• Lead the sales floor as a senior beauty advisor, modelling Sephora’s customer experience and service standards.
• Support the Store Manager and Assistant Store Manager in day-to-day store leadership and decision-making, acting as Manager in Charge when required.
• Drive a high-performance selling culture to exceed KPIs through coaching, on-floor mentoring and capability development of the team.
• Analyse and interpret sales and operational reporting to inform staffing, merchandising and inventory decisions.
• Manage operational tasks including stock control, visual merchandising standards and execution of store routines.
• Deliver regular feedback, performance reviews and development plans to uplift team capability and engagement.
• Contribute to rostering and manage client and cast member matters in a fast-paced retail environment.

Qualifications

• Minimum 3 years' retail management experience, ideally within beauty, prestige retail or a comparable customer-facing environment.
• Proven experience managing P&L, sales forecasting, stock control and visual merchandising.
• Availability to work a rotating roster including late nights, weekends and public holidays.
• Australian citizen or Permanent Resident eligibility required.
• Strong leadership capability with a track record of coaching teams to achieve sales targets and KPIs.

Skills

Experience

Minimum three years' management experience in retail, with demonstrable responsibility for sales targets, people management, inventory control and store operations—preferably within beauty or prestige retail.

Education

Tertiary qualification in business, retail management, hospitality or a related discipline preferred but not required; relevant retail or leadership training advantageous.

Workplace

Compensation

The base compensation for this position is AUD 32.24 per hour.

Benefits

Product gifting throughout the year; store discounts up to 45% off; paid parental leave; birthday leave; personal leave; 24/7 mental health wellbeing programs; life insurance; discounted gym memberships (Virgin Active, Fitness First); online learning platform; internal succession opportunities and social calendar.

Culture

Sephora emphasises discovery, diversity and experiential retail, fostering a fast-paced environment where product knowledge and client experience are central. As part of the LVMH group, the employer offers varied learning pathways and mobility across global luxury brands while valuing inclusive leadership and team development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.