Sephora Executive, Product Management
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Jun 17, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Singapore seeks an Executive in Product Management to lead CRM and e-commerce innovation across Southeast Asia's growing beauty retail network.
Role & Responsibilities
- Own the end-to-end customer experience for Sephora with emphasis on CRM initiatives across e-commerce platforms (web and mobile)
- Define and drive the product roadmap for features and capabilities that optimize customer engagement, personalization, retention, and overall customer journey
- Identify, define, and manage the development of data products supporting CRM and customer experience objectives
- Monitor key customer performance metrics (churn, repeat purchase rate, engagement rates) and identify improvement opportunities
- Write detailed Product Requirement Documents (PRDs) to capture product vision and detailed requirements
- Analyze user behavior data, conversion funnels, and customer journey metrics to uncover insights focusing on customer segments and engagement patterns
- Conduct A/B testing and experiments to validate hypotheses and optimize user experience for CRM initiatives
- Explore and integrate Data, AI, and ML tools to enhance CRM and customer experience efforts
- Partner with CRM, Engineering, Data, UI/UX, Marketing, and Commercial teams to deliver product initiatives
Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, Data Analytics, or related field
- At least 2 years of experience in product management, e-commerce, digital marketing, or CRM program management
- Strong analytical skills with proficiency in data analysis tools (Excel, SQL, Domo, Power BI)
- Excellent understanding of user experience principles and digital customer journeys
- Familiarity with CRM platforms and understanding of how data products contribute to CRM
- Understanding of the potential of AI/ML in product management
- Outstanding verbal and written communication skills
- Team player with highly collaborative mindset
Skills
Experience
At least 2 years of professional experience in product management, e-commerce, digital marketing, or CRM program management; early-career professionals with strong analytical capabilities and demonstrated impact in customer-facing digital initiatives are encouraged to apply.
Education
Bachelor's degree in Business, Computer Science, Engineering, Data Analytics, or a related field
Workplace
The role is situated in Singapore, Central, Singapore.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Product Manager, CRM & Customer Experience», «Customer Experience Product Lead», «Digital Product Manager», «E-Commerce Product Strategist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.