Sephora Executive, E‑Commerce Operations

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Location
SingaporeCentralSingapore
Employment
Full-Time
Seniority
Junior
Department
E-Commerce, Digital & Data Analytics
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 23, 2026

About Sephora

Sephora is a leading global beauty retailer and a member of the LVMH family, renowned for its omni‑channel retail model and curated portfolio of prestige brands. In the Asia‑Pacific region Sephora operates an extensive network of stores and digital channels, combining retail innovation with a strong emphasis on diversity, inclusion and consumer experience.

Sephora Singapore — Executive, E‑Commerce Operations (hybrid). Join the APAC e‑commerce team to drive platform excellence and growth.

Role & Responsibilities

  • Execute daily front‑end and back‑end e‑commerce platform operations to ensure flawless site merchandising, content publishing and order flows.
  • Identify operational inefficiencies and implement improvement plans to elevate onsite performance and customer experience.
  • Develop, document and maintain SOPs, SLAs and operational templates for regional markets and BPO partners.
  • Monitor BPO day‑to‑day activities and perform troubleshooting to resolve escalations and operational incidents.
  • Design and deliver training for market and BPO operations teams to embed best practices and standardise ways of working.
  • Collaborate with commercial, marketing and logistics stakeholders to ensure campaign readiness and execution success.
  • Partner with Product, Tech and Data teams to translate operational needs into feature requirements, support migrations and advise on workflow enhancements.
  • Support POC, pilot and A/B testing initiatives; measure feature performance and provide actionable feedback for iteration.

Qualifications

  • 1–2 years of professional experience in e‑commerce operations within a fast‑paced, consumer‑facing environment.
  • Proven experience working with regional markets and external operations partners (BPOs) is preferred.
  • Strong analytical capability with meticulous attention to detail and a data‑driven approach to problem solving.
  • Excellent stakeholder management and communication skills; able to train and influence cross‑functional teams.
  • Demonstrated adaptability, resilience and a proactive mindset toward digital transformation and process automation.

Skills

E‑commerce platform operations Front‑end channel management (product & campaign publishing) Back‑end operations and order management SOP and SLA creation BPO coordination and vendor management Data analysis and operational reporting A/B testing and pilot evaluation Stakeholder management Process automation and workflow optimisation

Experience

At least 1–2 years in e‑commerce operations or closely related roles within a consumer‑facing retail or digital commerce environment, preferably with exposure to regional APAC markets and third‑party operations partners.

Education

Bachelor's degree in Business, Marketing, e‑Commerce, Information Systems or a related discipline, or equivalent practical experience.

Workplace

This position is based in Singapore, Central, Singapore.

Culture

Sephora fosters an inclusive, fast‑moving culture where diversity and personal expression are celebrated. The workplace emphasises empowerment, continuous learning and cross‑functional collaboration, with a strong focus on innovation across retail and digital channels.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑Commerce Operations Specialist», «Digital Commerce Operations Executive», «E‑Commerce Platform Operations Associate», «Online Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.