Sephora Enterprise Applications Analyst

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Role & Responsibilities

• Manage enterprise application projects and programmes from requirements and solution assessment through planning, build, SIT/UAT, deployment, Go/No-Go, hypercare and operational handover.
• Own project plans, milestones, risks, issues, dependencies, resources and governance, coordinating regional business teams, global technology teams, SAP delivery teams and system integrators across a matrix environment.
• Apply structured delivery practices such as PMP/PRINCE2, Agile and SAP Activate where appropriate, ensuring predictable execution, clear decisions, and effective change and release management.
• Analyse issues and processes across sales orders, pricing, delivery, goods issue, billing, returns and credits, and the end-to-end Order-to-Cash (OTC) cycle using hands-on SAP SD expertise.
• Manage Supply Chain and Logistics activities, including SAP configuration and troubleshooting, delivery documents (VL01N), stock checks and post-goods-issue (PGI) processes.
• Assess business requirements through fit-gap and impact analysis, identify dependencies across SAP SD, inventory, logistics, Finance and connected applications, and promote standard SAP capabilities over unnecessary customisation.
• Analyse interfaces and integrations, including IDocs, messages and APIs, to assess the impact of changes and incidents across the enterprise application landscape.
• Evaluate proposed solutions for functional fit, integration dependencies, feasibility, operational impact, risk and total cost of ownership, working with solution architects, SAP teams and partners to reach pragmatic outcomes.
• Support the analysis of significant enterprise application incidents, tracing issues across SAP and connected systems, coordinating root-cause analysis and driving corrective actions with support teams and vendors.
• Ensure new solutions and changes are operationally ready through appropriate testing, documentation, service transition, knowledge transfer and post-go-live support arrangements.
• Build effective relationships with business stakeholders, Finance, Retail Operations, Supply Chain, technology teams and global SAP organizations, translating complex SAP and integration topics into clear business decisions.
• Manage SAP partners, system integrators and vendors against scope, quality, milestones and service commitments, escalating delivery or support risks when required.

Qualifications

• Proven enterprise project and programme management in large-scale retail, ideally across multi-country or matrixed environments.
• Hands-on SAP SD experience in retail, with strong knowledge of Order-to-Cash (OTC), Supply Chain, pricing, sales orders, delivery, billing, returns, and integration with inventory, logistics and Finance.
• Hands-on SAP S/4HANA implementation or migration exposure; understanding of ECC versus S/4HANA, especially within OTC, Supply Chain and Logistics.
• Experience assessing business requirements, conducting fit-gap and impact analysis, and managing testing, deployment, hypercare and support.
• PMP, PRINCE2 or equivalent certification required; ITIL, service transition and SAP Activate experience advantageous.
• Middle East retail or multi-market experience preferred, particularly with regional commercial, tax, pricing and operational requirements.
• Bachelor’s degree in Computer Science, IT, Engineering, Business or a related field.
• Excellent English communication and stakeholder management skills; structured, analytical, collaborative and delivery-focused.
• Fluent English; Arabic and/or French a plus.

Skills

Experience

At least 5 years; 5–7 years in enterprise-scale project and programme management. S/4 migration experience highly advantageous.

Education

Bachelor’s degree in Computer Science, IT, Engineering, Business or a related field.

Benefits

A community that embraces authenticity and celebrates differences; an empowering culture with learning and growth opportunities; work described as fulfilling and making a difference.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.