Sephora Employee Relations Investigator

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Location
San FranciscoCaliforniaUSA
Employment
Full-Time
Seniority
Senior
Compensation
$99,025–131,765/year
Department
Human Resources, People & Culture
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 7, 2026

About Sephora

Sephora is a leading beauty retailer and a member of the LVMH group, known for an expansive assortment of cosmetics, skincare and fragrance brands and an omnichannel retail model. As an employer, Sephora emphasizes inclusivity, employee development and customer-centric innovation across both corporate and retail operations.

Sephora in San Francisco (Remote, US) seeks an Employee Relations Investigator to lead complex workplace investigations and advise on employee matters.

Role & Responsibilities

  • Conduct thorough, impartial investigations into allegations of policy violations — including discrimination, harassment, retaliation and other complex workplace misconduct — across Retail, Corporate and Distribution Centers.
  • Prepare clear investigative plans, collect and analyze evidence, interview witnesses and draft comprehensive investigation reports with findings and recommended outcomes.
  • Advise business leaders and HR partners on corrective action, separations, performance management, policy interpretation, leave of absence and accommodation matters.
  • Facilitate mediation and dispute resolution where appropriate and recommend systemic improvements to reduce recurrence of workplace issues.
  • Stay current on U.S. employment laws, regulations and best practices to ensure investigative integrity and legal compliance.
  • Support internal ER projects and initiatives and manage cases spanning multiple U.S. regions, time zones and business units.

Qualifications

  • Minimum 5+ years conducting complex workplace investigations, including investigations involving executive-level employees.
  • Minimum 5+ years of HR/Employee Relations experience in both corporate and retail environments.
  • Bachelor’s degree required; Juris Doctor and/or Association of Workplace Investigators (AWI) credential preferred.
  • Demonstrated executive presence with strong written and verbal communication skills.
  • Proven mediation/conflict resolution skills and the ability to influence cross-functional stakeholders.

Skills

Workplace Investigations Mediation/Conflict Resolution Strong Written and Verbal Communication Executive Presence Interpersonal Relationship Building Ability to Influence across Functions/Business Groups Knowledge of U.S. employment laws and regulations Case management and investigative documentation

Experience

At least 5 years of progressive HR and Employee Relations experience, including 5+ years leading complex workplace investigations that include executive-level matters, within both retail and corporate settings.

Education

Bachelor’s degree required; Juris Doctor preferred. Certification from the Association of Workplace Investigators is a plus.

Workplace

This position is based in San Francisco, California, USA.

Compensation

The base compensation for this position ranges from USD 99,025 to USD 131,765 per annum.

Benefits

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA; Student Debt Retirement plan (student loan payments may qualify for 401(k) match); PTO and protected leave; tuition reimbursement and development programs; 30% merchandise discount, free product/gratis and LVMH flash sale discounts; access to Modern Health and Financial Finesse; volunteer and donation matching; eligibility for bonuses.

Culture

Sephora cultivates an inclusive, diverse workplace rooted in beauty, creativity and customer experience. The organization emphasizes continuous learning, internal mobility and employee wellbeing while operating within the LVMH family of maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Employee Relations Specialist», «Workplace Investigations Specialist», «ER Case Investigator», «Employee Relations Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.