Sephora E-Store Performance Specialist

About %s

Sephora is the leading global selective retailer of prestige beauty products and a maison within the LVMH luxury goods conglomerate. Operating across 34 markets with over 3,000 stores and a workforce of 52,000 passionate collaborators, the brand combines cutting-edge digital innovation with an inclusive, disruptive workplace culture. Sephora inspires clients to become the best versions of themselves whilst celebrating diversity and empowering its teams across the world.

Role & Responsibilities

• Monitor key performance indicators including conversion rates, average order value, search performance, and engagement metrics to assess e-store performance
• Analyze performance data to identify optimization opportunities and develop local action plans based on EME recommendations
• Deploy and optimize e-merchandising strategies across search and searchandising, ranking and sorting, product recommendations, and ratings and reviews
• Adapt central guidelines to local market specificities whilst maintaining global brand consistency
• Serve as the primary operational liaison between local teams and EME (European Merchandising Exchange), communicating best practices and escalating terrain-specific challenges
• Oversee site and application deployments, monitor anomalies, and prioritize technical issues
• Contribute to quality assurance and testing phases to ensure flawless site execution
• Coordinate cross-functional digital initiatives at the local level whilst providing visibility on priorities and roadmaps
• Pilot and evaluate digital partners and innovations including chatbots, user-generated content, and shoppable content through proof-of-concept testing and A/B testing
• Extend strategy across France and Belgium markets, ensuring multi-country performance coherence and scalability
• Support e-merchandisers in implementing and activating optimization levers
• Report on business impact of all optimization initiatives and propose continuous improvement measures

Qualifications

• 4–6 years of professional experience in e-commerce, e-merchandising, optimization, or product management
• Demonstrated experience managing bugs, quality assurance, and software rollouts
• Proficiency with analytics tools and e-store performance measurement methodologies
• Ability to work effectively within international, matrixed organizational structures
• Fluent English language capability

Skills

Experience

4–6 years of professional experience in e-commerce, e-merchandising, performance optimization, or product management roles, with demonstrated hands-on experience in bug management, quality assurance processes, and software deployment cycles.

Education

Not specified

Workplace

Culture

Sephora cultivates an environment where talented collaborators thrive through meaningful professional relationships and continuous learning. The brand invests significantly in personalized career development and skill-building initiatives, enabling employees to evolve within a disruptive, creative workplace culture. As part of the LVMH family, Sephora champions diversity, inclusion, and equal opportunity, celebrating the unique qualities that make each team member invaluable to the organization's global mission.

About %s

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.