- Location
- Düsseldorf North Rhine-Westphalia Germany
- Employment
- Temporary
- Seniority
- Manager
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 11, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The E-Commerce Manager leads Sephora’s digital business across owned e-commerce channels and third-party platforms in Germany, Switzerland, Denmark and Sweden, driving commercial growth, operational excellence and an elevated customer experience. The role oversees strategy, campaigns, operations, performance and a team of e-commerce specialists and merchandisers, and is a temporary full-time maternity cover.
Role & Responsibilities
- Define and execute the e-commerce roadmap across owned channels and third-party platforms, aligned with central and regional business objectives.
- Ensure local online assortments, pricing and campaigns align with the overall commercial strategy.
- Monitor and analyze business performance, customer behavior and market trends to identify growth opportunities and inform decisions.
- Integrate brand storytelling and commercial impact into digital initiatives.
- Identify and develop digital business opportunities in line with the brand’s positioning and long-term strategy.
- Plan seasonal activations and promotional events with RGDA.
- Coordinate with CRM, paid media and content teams to deliver consistent campaigns across digital touchpoints.
- Optimize merchandising logic, product availability and digital shelf execution.
- Oversee SEO, GEO and on-site search to drive qualified traffic.
- Oversee e-commerce operations, including order management, fulfillment and returns.
- Work with central e-commerce and technology teams to improve site usability, navigation and personalization.
- Partner with customer service and supply chain teams to resolve service issues and support operational excellence and customer satisfaction.
- Lead continuous improvements to platform features, tools and integrations in close collaboration with central IT teams.
- Lead and develop the team of e-commerce specialists and merchandisers.
- Align priorities and performance metrics across internal teams and external partners.
- Prepare business reviews and performance reports for senior leadership.
- Contribute to budget planning and forecast alignment.
Qualifications
- At least 5 years of experience.
- Experience in sales forecasting and budgeting.
- Ability to deliver an excellent customer journey and optimize conversion rate (CRO).
- Strong data analytics and KPI management skills.
- Experience with commercial operations, including pricing and promotions.
- Experience managing a trading calendar and activity planning.
- Catalogue and category performance skills.
- Customer relationship and customer service management skills.
- Experience in application commerce and optimization.
- SEO and GEO experience.
- Omnichannel understanding and experience.
- Web PL management experience.
- SFCC experience is a plus.
- Hands-on mentality.
- Ability to work in an agile and flexible environment.
- Problem-solving skills.
- Strategic thinking.
- Decision-making skills.
- Adaptability and collaboration skills.
Skills
Experience
Minimum 5 years
Workplace
This position is based in Düsseldorf, North Rhine-Westphalia, Germany.
Explore jobs in North Rhine-Westphalia or in Germany.
Benefits
A culture of empowerment, learning and growth that offers tools and opportunities to learn, innovate and lead.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.