Sephora District Asset Protection Manager

About Sephora

Sephora Canada is the Canadian arm of the global Sephora beauty retailer, part of the LVMH group. The brand operates an omnichannel network of stores and digital platforms, combining high‑end cosmetics, fragrance and skincare with strong retail innovation. As an employer, Sephora emphasizes diversity, inclusion, and career development within a fast‑paced, customer‑centric environment.

Role & Responsibilities

• Design, implement and monitor district‑level asset protection strategies to reduce shrink, prioritizing stores with the highest loss rates.
• Analyze shrink metrics and asset protection activity to identify trends, root causes and targeted corrective actions in partnership with District Managers and Field Leadership.
• Lead investigations into internal dishonesty, fraud and criminal activity using CCTV, exception‑based reporting, store systems and the internal investigations team; conduct interviews and develop cases for disciplinary or criminal action where appropriate.
• Oversee and execute store Operational Excellence evaluations and Asset Protection Programs, ensuring compliance with established procedures and readiness of physical security systems (CCTV, alarms, locks).
• Recruit, coach and develop Asset Protection Partners and Team Leads through regular 1:1s, team meetings and structured training.
• Deliver training to store teams and leadership on shrink awareness, loss prevention techniques and interview best practices.
• Coordinate and support physical inventories (annual or bi‑annual), conduct pre‑ and post‑inventory root cause analysis, and implement plans to reduce shrink year‑over‑year.
• Maintain strong working relationships with HR, District Managers and cross‑functional partners to align on asset protection, compliance and people matters.
• Travel routinely across the assigned district (approximately 80%) to support stores, conduct investigations and implement initiatives.

Qualifications

• Minimum 3–5 years of progressive asset protection or loss prevention experience in a multi‑unit retail environment.
• Proven leadership and people management skills with experience coaching store and field teams.
• Demonstrated experience handling sensitive investigations ethically and effectively, including conducting interviews and preparing cases.
• Knowledge of criminal and civil law as it pertains to retail operations.
• Formal training/certification in Wicklander‑Zulawski interview techniques.
• Ability to travel extensively within the district (approximately 80%) and work in fragrance‑filled retail environments.
• Proficiency with MS Office (Excel, Word, PowerPoint) and familiarity with asset protection applications and store systems.
• Bachelor’s degree preferred or equivalent combination of education and experience.

Skills

Experience

Minimum 3–5 years of progressive asset protection / loss prevention experience in a multi‑unit retail setting, including leadership of AP teams and hands‑on investigative work.

Education

Bachelor’s degree preferred or equivalent experience.

Workplace

Benefits

Performance‑based bonus opportunities, competitive benefits program, learning and development initiatives

Culture

Sephora cultivates an inclusive, diverse workplace where individuality and professional growth are encouraged. The Canadian business values collaboration, empowerment and continuous learning within a fast‑moving retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.