Sephora District Asset Protection Manager

About Sephora

Sephora Canada is the Canadian arm of the global beauty retailer Sephora, part of the LVMH group. The brand is recognized for its broad assortment of prestige cosmetics and a retail model that emphasizes customer experience, diversity, and professional development across store and field teams.

Role & Responsibilities

• Develop, implement and oversee district-wide asset protection strategies to reduce shrink, with targeted programs for high-shrink stores.
• Analyze shrink metrics and asset protection activity to identify trends and prescribe corrective action plans in collaboration with store and field leadership.
• Conduct and oversee store evaluations (Operational Excellence) and formal Asset Protection Program audits to ensure compliance and continuous improvement.
• Lead investigations into suspected internal dishonesty, fraud or criminal acts using CCTV, exception-based reporting and collaboration with the internal investigations team; prepare cases for disciplinary action or criminal prosecution when appropriate.
• Design and deliver training for store teams and leaders on shrink awareness, investigative interviewing, and loss-prevention protocols.
• Ensure proper operation, maintenance and utilization of store security systems (CCTV, alarms, locks) and coordinate physical inventories and post-inventory root-cause analyses.
• Recruit, coach and develop Asset Protection Partners and Team Leads; run regular team meetings and performance reviews.
• Build and maintain strong cross-functional relationships with District Managers, Human Resources and other field partners to ensure cohesive execution of loss-prevention initiatives.

Qualifications

• Minimum 3–5 years progressive asset protection / loss prevention experience in a multi-unit retail environment.
• Proven leadership and people-management capability with experience coaching frontline and store leadership.
• Demonstrated ability to handle sensitive investigations ethically and confidentially; experience interviewing and securing admissions in line with policy.
• Working knowledge of criminal and civil law as it applies to retail operations.
• Strong written and verbal communication, interviewing, listening and interpersonal skills.
• Superior organizational, analytical and auditing skills with the ability to draft clear plans, policies and procedures.
• Willingness and ability to travel routinely within the assigned district (approximately 80% travel, including local and out-of-town locations).
• Formal training and certification in Wicklander‑Zulawski interview techniques (required).
• Bachelor’s degree preferred, or equivalent experience.

Skills

Experience

3–5 years of progressive loss prevention or asset protection experience in a multi-unit retail environment, with demonstrated investigative and people-management responsibilities; role requires approximately 80% travel across the assigned district.

Education

Bachelor’s degree preferred or equivalent professional experience.

Workplace

Benefits

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Culture

Sephora fosters an inclusive, diversity-forward culture that emphasizes customer experience, professional development and belonging. As part of the LVMH group, the brand blends retail innovation with rigorous operational standards and invests in learning pathways for field and store colleagues.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.