Sephora Director, Total Rewards and HR Operations
- Employment
- Full-Time
- Seniority
- Director
- Department
- Human Resources, People & Culture
- Posted
- Aug 19, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Singapore seeks Director of Total Rewards and HR Operations to lead compensation, benefits, and HR operations across Southeast Asia and Oceania.
Role & Responsibilities
- Co-design and implement the total rewards and people analytics strategy aligned with Sephora SEAO's business vision
- Lead a team of five professionals across total rewards, HR technology, and operations functions
- Define, structure, and enhance HR policies and frameworks ensuring alignment with local regulations and global guidelines
- Partner with HR leadership to design and evolve total rewards strategy, ensuring market competitiveness and internal equity
- Lead annual salary reviews, compensation proposals, and retail salary structure design
- Oversee insurance program reviews, negotiations, and renewals including medical, life, and work injury compensation
- Lead HR controlling activities including headcount tracking, people cost monitoring, and budget governance
- Develop workforce and cost forecasts in partnership with Finance and Retail teams
- Deliver HR analytics and dashboards to drive data-driven decision-making by senior leadership
- Ensure full compliance with local labor laws, internal policies, and LVMH global standards
- Lead HR audits and implement controls to enhance data integrity and risk mitigation
- Oversee end-to-end HR operations including payroll, employee lifecycle management, and HR systems
- Lead HRIT oversight ensuring smooth operations and timely functionality updates
- Modernize HR operations through digital tools and automation
- Establish and monitor HR service level agreements ensuring high-quality support
Qualifications
- Bachelor's degree in Human Resources, Business, or related field; equivalent professional experience considered
- 10+ years of experience in Compensation and Benefits, ideally within retail, hospitality, or service industry
- Strong familiarity with HRIS platforms, with hands-on experience preferred
- Advanced proficiency in Microsoft Excel and PowerPoint
- Proven stakeholder management skills with ability to navigate matrix organizations
- Strong influencing skills and executive presence
- Ability to translate data and insights into clear recommendations
- Demonstrated ability to drive operational change and continuous improvement
Skills
Experience
Minimum 10 years of professional experience in Compensation and Benefits, ideally within the retail, hospitality, or broader service industry. Proven track record managing cross-functional teams, implementing HR systems, and driving organizational transformation. Demonstrated experience navigating complex, multi-market regulatory environments and leading stakeholder-aligned initiatives across matrix organizations.
Education
Bachelor's degree in Human Resources, Business Administration, or related field. Equivalent professional experience in human resources management will be considered in lieu of formal degree requirement.
Workplace
The role is situated in Singapore, Central, Singapore.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Compensation and Benefits», «Director of HR Strategy and Operations», «Senior Director of People Operations», «Director of HR Governance and Analytics», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.