Sephora Desktop Support Analyst

About Sephora

Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.

Sephora seeks a Desktop Support Analyst for its Mississippi Distribution Center to provide tier-2 technical support and resolve end-user incidents across the enterprise desktop environment. The successful candidate will install and configure hardware and software, perform break-fix and desk-side support, manage incident queues to meet SLAs, and support specialized warehouse systems including Zebra printers and RF barcode scanners. This role operates on a Wednesday–Sunday schedule (9:30am–6:00pm Wed–Fri, 9:00am–5:30pm Sat–Sun) and requires 3+ years of technical support experience, proficiency with Windows environments, Active Directory, SCCM, and strong customer service orientation.

Role & Responsibilities

• Resolve tier-2 support incidents and end-user requests, managing ticket queues to defined SLA targets
• Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals; perform hardware refreshes and desk-side support
• Provide onsite technical assistance and customer-facing support across the distribution center
• Support specialized warehouse equipment including Zebra label printers, RF 9000 barcode scanners, and WT41N0 mobile devices
• Onboard and offboard users, including hardware collection, permission removal, and system configuration
• Collaborate with remote Network, Server, and Telecom teams in San Francisco to resolve infrastructure and DC-level issues
• Troubleshoot and maintain Windows 10+ systems, file systems, registry, security, and Exchange integration
• Support enterprise applications including Microsoft Office suite, Outlook, VPN, antivirus/malware clients, and standard business software

Qualifications

• 3+ years of hands-on technical support and customer service experience
• Solid knowledge of Windows 10 and later operating systems, including file systems, registry, and security
• Proficiency with Active Directory and SCCM
• Experience supporting standard enterprise applications (Microsoft Office, Outlook, Exchange, Visio, antivirus/malware clients, VPN)
• Strong troubleshooting skills using logic-based methodologies
• Experience managing multiple priorities in high-pressure environments
• Experience supporting RF scan guns, printers, tablets, and mobile devices in enterprise settings (desired)
• Zebra and laser printer basic repair and troubleshooting (desired)
• PowerShell and environmental scripting experience (desired)
• Warehouse operations knowledge, including inbound-to-outbound material flow (desired)
• Experience with enterprise-wide OS/application refresh projects (desired)

Skills

Experience

3+ years of technical support and customer service experience in an enterprise environment. Experience with enterprise desktop refresh projects, RF scanning equipment, warehouse operations, and remote team collaboration preferred.

Education

Technical IT training desired. Industry-standard certifications such as CompTIA A+, Network+, Security+, CCNA, or equivalent preferred. Associate's or Bachelor's degree in Information Technology or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 71,000 to USD 81,000 per annum.

Benefits

Annual base salary $71,000–$81,000 with eligibility for performance bonuses; comprehensive healthcare plans including medical, dental, and vision coverage; company-paid disability and life insurance; 401(k) with 4% employer match; FSA and HSA programs; Student Debt Retirement plan allowing student loan payments to earn 401(k) match; paid time off and protected leave; 30% employee discount on all Sephora and select LVMH brand merchandise; free mental health coaching and financial advisory services via Modern Health and Financial Finesse; volunteer and donation matching programs; tuition reimbursement and professional development opportunities.

Culture

Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.