- Location
- Hanover Lower Saxony Germany
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 9, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
The Department Manager leads a beauty retail team at Sephora’s Hannover store, overseeing customer service, team development, store operations and departmental commercial performance. The role is permanent and available full-time or part-time; the ATS indicates full-time.
Role & Responsibilities
- Actively support and advise the team across Make Up, Skin Care, Hair Care and Fragrance, including beauty trends on the sales floor.
- Deliver the Sephora Attitude—Welcoming, Knowing, Closing—and sell products through in-depth product knowledge while building customer relationships on an equal footing.
- Share knowledge of products, trends and beauty news.
- Lead, coach and develop the team to deliver an outstanding customer experience.
- Induct new employees and organize training courses.
- Manage the sales floor to ensure smooth daily operations and commercial excellence.
- Model the Sephora Attitude and pass on the Sephora DNA.
- Delegate tasks and ensure their successful completion.
- Communicate targets clearly and motivate the team to achieve them.
- Carry out inventories to ensure optimal product availability.
- Manage the full product-handling cycle, including goods receipt, storage, stock movements, returns and testers.
- Ensure the store is opened and closed correctly, including cash register closing.
- Oversee daily store maintenance, including cleanliness, pricing, product replenishment and tester ordering.
- Collaborate on Visual Merchandising, brand updates and in-store animations.
- Support Click & Collect processes where available.
- Run the department in accordance with Sephora Audit rules.
- Monitor and manage departmental expenses.
- Achieve monthly and annual sales targets, including year-on-year sales growth.
- Carry out additional tasks related to daily business.
- Monitor customer satisfaction and feedback, staff productivity and engagement, stock availability and replenishment efficiency, compliance with operational routines, turnover against targets, category development, retail KPIs including MS, IPT, AVB, CR and number of services, and on-schedule inventory.
Qualifications
- Strong leadership and coaching skills.
- Customer-focused and business-driven mindset.
- Reliable, hands-on and solution-oriented approach.
- Excellent communication and delegation abilities.
- Positive attitude and ability to inspire others.
- Experience in retail and team leadership, ideally in a premium or service-oriented environment.
- At least 3 years of professional experience in the respective department.
- Strong understanding of retail KPIs and store operations.
- Comfortable with Visual Merchandising, stock management and customer service.
- Confident using retail systems and tools.
- Good knowledge of the beauty industry and trends.
- Fluent in English or the country's native language.
- People-oriented; demonstrates creativity and drives innovation; strives for excellence; entrepreneurial spirit and mindset.
Skills
Experience
At least 3 years of professional experience in the respective department; experience in retail and team leadership, ideally in a premium or service-oriented environment.
Workplace
This position is based in Hanover, Lower Saxony, Germany.
Benefits
Attractive salary package; generous time off; 4-day workweek; staff discounts; fitness partnerships; company pension plan; dedicated training and further education opportunities.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Department Supervisor», «Retail Team Manager», «Store Department Lead», «Beauty Department Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.